ON TIME! Right on the button! We were even late, because the plane was delayed, yet with a simple call, they waited for Us. Many thanks, Great service.
Thank you for your feedback. We're sorry to hear about the confusion regarding your pickup location. To help us look into this and resolve the issue as quickly as possible, could you please contact us directly by email and provide the details of your booking?
Once we have that information, we'll be able to investigate the situation and assist you further.
Thank you for your understanding and patience.
They forgot me and my 5 year old son. So instead of waiting for 15 min we had to wait for 2 hours instead.
Also the departure didn't went smoothly. Nobody told us there where 2 terminals so we got...
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Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you and your son experienced, including the long wait, the confusion with the terminals, and the early pickup.
We would like to look into this matter further to understand what happened and ensure it doesn’t happen again. Could you please contact us directly by email? This will allow us to gather all the necessary details and provide a proper resolution.
We truly value your time and your feedback, and we appreciate the opportunity to make this right.
Købsdato: 19/08/2025
0
Del
GB
Giuseppe Bucci
Bekræftet af Feefo
Italy
1 year ago
Hvad Giuseppe Bucci sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
