The place to come for expert leisure vehicle and camping-related insurance with a smile.
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bedømmelseri det seneste år
Viser alle 2,273 anmeldelser
Pålidelig kunde
Bekræftet af Feefo
5 years ago
I am aware of this company group moving location etc and working with restraint of Covid- HOWEVER- whilst the call handlers are polite and thoroughly go through requirements- the overall response...
Læs flere
Sarah
Shield Total Insurance
5 years ago
It was great to speak to you earlier to hear your feedback. We're pleased that this has been resolved and that you are now a happy customer. Many thanks for choosing to insure with Shield.
Produktanmeldelser
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. We also hope that you never need to make a claim, but in the event that you do, you can count on us to be here for you.
Købsdato: 09/01/2021
0
Del
MG
Mr S Gilbert
Bekræftet af Feefo
5 years ago
Hvad Mr S Gilbert sagde om Shield Total Insurance:
Very poor communication still waiting on email off my receipt or policy
Sarah
Shield Total Insurance
5 years ago
Thank you for your feedback. We're sorry that your policy documentation wasn't received in your email inbox. As discussed, we have re-sent these to your email address and trust that you now have received them. Please don't hesitate to get back in touch if we can assist any further.
Produktanmeldelser
Sarah
Shield Total Insurance
5 years ago
Sorry that we didn't meet your expectations on this occasion. We hope that the policy documents have now arrived in your email mailbox. Many thanks for your custom.
Once I got through by phone , which took 3 attempts over 3 days, the lady who dealt with my renewal was excellent
Sarah
Shield Total Insurance
5 years ago
We're pleased that the lady you spoke to provided an excellent service. We're sorry for the delays you experienced in getting through to us. We are currently experiencing higher levels of calls that we would usually expect.
I would buy caravan insurance from them again, provided they remained competitive.
As ever, it is quite difficult to get hold of the company by phone ( took me 3 attempts over 2 days, before getting...
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Sarah
Shield Total Insurance
5 years ago
Thank you for your review. We're sorry you experienced some delays in getting through to us, we are experiencing a higher volumes of calls than usual. Shield remains a trading name of Vantage Insurance Services, which hasn't recently changed.
Produktanmeldelser
Sarah
Shield Total Insurance
5 years ago
Thank you for choosing to renew with us for another year.
Could not complete my purchase on the website. Was necessary for me to telephone on several occasions and whilst there was a general willingness to help, there seemed a lack of knowledge of the...
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Sarah
Shield Total Insurance
5 years ago
We're sorry for the service you experienced. As you are aware, new documents have been sent to you and the training issue has been addressed internally. We pride ourselves with dealing with issues promptly to provide and aspire to achieve excellent customer service, and we hope that you are pleased with the way in which your feedback has been addressed.
Produktanmeldelser
Sarah
Shield Total Insurance
5 years ago
We're sorry for the service you experienced. As you are aware, new documents have been sent to you and the training issue has been addressed internally. We pride ourselves with dealing with issues promptly to provide and aspire to achieve excellent customer service, and we hope that you are pleased with the way in which your feedback has been addressed.
Købsdato: 31/01/2021
0
Del
Pålidelig kunde
Bekræftet af Feefo
5 years ago
Prompt friendly phone service.
Produktanmeldelser
Købsdato: 31/01/2021
0
Del
MO
Mr D Osborne
Bekræftet af Feefo
5 years ago
Hvad Mr D Osborne sagde om Shield Total Insurance:
Great value and service highly recommended
Produktanmeldelser
Købsdato: 30/01/2021
0
Del
MB
Mrs R Brearley
Bekræftet af Feefo
5 years ago
Hvad Mrs R Brearley sagde om Shield Total Insurance:
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.