Easy ordering process, quick delivery and great product
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Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Excellent customer service.
Excellent service.
Issues with quality of item efficiently dealt with. Thank you
0
Del
AM
anca mititean
Bekræftet af Feefo
GBR
2 months ago
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Great
good variety of products, very quick delivery and lots of freebies!
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Del
CB
Cornelia-Madalina Boca
Bekræftet af Feefo
GBR
2 months ago
Hvad Cornelia-Madalina Boca sagde om Sephora:
Dissapoonting experience
I had placed an order and received something different. This is not the first time happening....but this time i couldn't do anything to changr my item. Dissapointing experience!
Rebecca
Sephora
2 months ago
Hello,
Thank you for taking the time to leave a review, and we are truly sorry to hear about your recent experience. We sincerely apologize that you received an incorrect item with your order — we completely understand how disappointing this must have been, particularly as this is not the first time you have encountered this issue.
We want to reassure you that we take feedback like yours very seriously, as maintaining the highest standards of accuracy and customer satisfaction is extremely important to us.
We are pleased to confirm that a member of our team has since been in touch with you directly to assist in resolving this matter. We are committed to ensuring this is addressed promptly and to your satisfaction.
We truly value your loyalty as a customer and are sorry that your experience has fallen short of the standards you — and we — expect. We hope to have the opportunity to make this right and restore your confidence in us going forward.
Kind regards
Sephora UK Customer Care
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Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Products never arrived and Sephora never followed up
Products never arrived, chat function kept freezing every time i tried to report issue. Still trying to let Sephora know and get a refund.
Rebecca
Sephora
2 months ago
Hello,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you encountered.
We are pleased to confirm that a member of our team has since been in touch with you directly to address your concerns and work toward a resolution. Your satisfaction is our top priority, and we want to ensure that this matter has been handled to your complete satisfaction.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly — we are always happy to help.
Once again, we apologize for the inconvenience caused and appreciate your patience throughout this process. We hope to have the opportunity to restore your confidence in us.
Kind regards
Sephora UK Customer Care
0
Del
JT
JOANNE TOUT
Bekræftet af Feefo
2 months ago
0
Del
IS
Irene Smith
Bekræftet af Feefo
2 months ago
Hvad Irene Smith sagde om Sephora:
First class
Always first class service and stock of great products. Thank you!
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Fast delivery, speedy checkout, website is easy to navigate, lots of products that you would want
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.