The last day was a total fiasco!! The coach had been arranged for 10-40am for a 30 min trip to Gard du Nord station to catch the 12-13 Eurostar. Passengers warned the Tour Manager that this was...
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Nicole Parkes - Customer Service Advisor
Riviera Travel
8 years ago
Thank you for taking the time to provide your feedback on your recent holiday with us. It is with genuine regret that I learn of the difficulties you faced on the final day of your tour and on behalf of Riviera Travel I would like to offer my sincere apologies for the impact this had on the overall enjoyment of your holiday. Rest assured we have fully investigated this matter and the appropriate action has been taken to ensure this instance is not repeated in the future. If you would like to discuss this further please do not hesitate to contact our Customer Services Department at info@rivieratravel.co.uk.
We have enjoyed numerous trips with yourselves and have always been impressed including the way in which you have dealt with our dissatisfaction with elements of a tour which in fairness have been...
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