ProDog Raw Anmeldelser

Thank you for the great review. We're so glad to hear the service has been spot on for you. Yes, we recently made a change to our delivery partner to help improve reliability — and it's great to know it's working well so far! We really appreciate your continued support and are always here if you need anything. Best wishes, The ProDog Team

Hi Tobie, Thank you so much for the great feedback!.We're delighted you’re happy with our product range and service. We really appreciate your support and look forward to serving you again soon. Best wishes, The ProDog Team

Hi John, Thank you so much for your five star rating on our customer service and food, we very much appreciate your support. Any questions then please do get in touch. Best wishes Team ProDog

Hi Susanne, Thank you for the kind words and for trusting us with your dogs' nutrition — happy, healthy pups truly are the best review we could ask for! We're really glad to hear you're pleased with our service overall. We take on board your concerns about the delivery change. While we’re always working to balance cost and quality, feedback like yours is incredibly valuable and will be taken into account as we continue to improve. We're here if you ever need anything or want to chat further. Kind regards Team ProDog

Hi Susanne, We’ve Listened – and We’ve Acted Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time. That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust. If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help. Thank you for being part of the ProDog in the present, past and hopefully the future. Kind regards ProDog Team

Hi Craig, Thank you so much for the five stars! We're thrilled to hear you're happy with both the food and our customer service. Your support means the world to us — we're always here if you need anything. Best wishes Team ProDog

Hi Sally, Thank you for your feedback and for taking the time to share your experience. I'm really pleased to hear that Liselle was able to assist you effectively — she's a valued member of our team, and I’ll be sure to pass along your kind words. That said, I completely understand your frustration regarding the repeated packing errors and your dogs’ reaction to the new pork product. This isn’t the level of service we aim to provide, and I want to sincerely apologise for the inconvenience caused. We’ve reviewed your case internally to help prevent this from happening again and are working closely with our packing team to ensure greater accuracy moving forward. If you experience any further issues, please don’t hesitate to get in touch — we're here to help. Thanks again for your continued support and for helping us improve. Warm regards,

Hello Debbie, Thank you for bringing this to our attention, and I’m truly sorry to hear about your recent experience. Receiving a delivery you didn’t expect — and then feeling let down by the follow-up — is understandably frustrating. Please accept our sincere apologies. This is not the level of service we aim to provide, and we take your feedback seriously. It looks like a subscription may have been activated unintentionally, and we are currently reviewing your account to ensure that no further orders are generated in error. I’d love the chance to speak with you directly to make this right and offer a resolution that feels fair and fitting to you. If you're open to it, please do get back in touch — either by replying to this or emailing back our customer team. We’d really appreciate the opportunity to turn this around and hopefully restore your confidence in us. Warm regards, ProDog

Hi Debbie, Your request has been forwarded to Customer Services for them to get in touch with you tomorrow afternoon. Warm regards ProDog

Hello Gail, Thank you so much for your five star rating on our customer services. Your in put is so very much appreciated by the whole team. best wishes Team ProDog

Hi Tanya, Thank you for your feedback — I’m glad the delivery arrived safely, but I’m really sorry to hear it wasn’t handled as requested. We understand how important it is for your order to be stored safely, especially with frozen goods, and we completely appreciate your preference for DPD. While our switch to Yodel has allowed us to offer broader delivery coverage and reduce missed deliveries, we know this has come with some growing pains for certain customers. We've raised your experience with Yodel directly, and we'll continue to work with them to ensure driver instructions are followed more consistently. In the meantime, if you ever need help setting specific delivery instructions or want to discuss alternative options, our team is here to help. Thank you again for your honest review — your input really helps us improve. Kind regards, Team ProDog

Hello Tanya, We’ve Listened – and We’ve Acted regarding your feedback on delivery service. Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time. That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust. If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help. Thank you for being part of the ProDog in the present, past and hopefully the future. Kind regards ProDog Team

Thank you so much for your five star rating on our customer services. We really appreciate your support. Warm regards Team ProDog