ProDog Raw Anmeldelser

Hello Lyn, Thank you for your lovely feedback! We’re so glad to hear your dog is loving the food and that your order arrived on time and still frozen — just as it should be. We really appreciate you taking the time to share your experience! 🐾 Best wishes Team ProDog Raw

Hello Jeanette, Thank you for your feedback and for your continued support – we're so pleased to hear you think the food is brilliant and that your experience with our customer service has been positive. We’re really sorry to hear about the ongoing delivery issues with the 25kg core bundle. We completely understand how frustrating it is when packaging arrives damaged, and we want every part of your experience to reflect the quality of our food. While we’re glad our team has been helpful, it’s clear this issue needs a more permanent fix. Please rest assured we’re actively working with our couriers to improve the handling of heavier orders and reduce damage in transit. Your comments help us push for better solutions, and we truly appreciate you bringing this to our attention. Please do get in touch and let us know how deliveries arrive moving forward. Thanks again for sticking with us – we’re on it. Best wishes Team ProDog Raw

Hi Racheal, Thank you for sharing your feedback — we're truly sorry to hear about your experience and how it made you feel. We completely understand how frustrating it must have been to discover your delivery the next morning, especially when dealing with shift patterns and frozen goods. Our courier partners operate within set timeframes, but unfortunately, we cannot guarantee deliveries will only take place at the very start of the window. As per our delivery policy, if no safe place is selected and no one is home, parcels may be left at the front of the property to prevent spoilage of the frozen contents. We do this with the best of intentions — to preserve the food and minimise waste. That said, we acknowledge your disappointment in how your case was handled. While our team must follow procedure when reviewing refund or replacement eligibility, we never want a customer to feel disrespected or unsupported — and for that, we sincerely apologise. We’d still really appreciate the opportunity to talk this through directly and see what we can do to rebuild your trust. If you’re open to it, please reach out to us at support@prodograw.com and we’ll ensure your message is prioritised. Kind regards, The ProDog Raw Team

Hi Rachael Thank you for your reply, and we’re truly sorry that this situation has caused so much frustration. We want to clarify that we did respond to your initial message within four hours — at around 9am on the morning of 9th April. It’s possible our reply may have been missed or filtered elsewhere, which we completely understand can happen. Our intention was never to ignore or delay communication, and we regret that it may have felt that way. We completely appreciate why you chose to dispose of the food and respect that you acted in the best interest of your dogs. While our courier terms allow parcels to be left at the property when no safe place is provided, we do understand this doesn’t always work in every circumstance — especially with shift work or late delivery slots. While your case was assessed according to our policy and the outcome is unsatisfactory, we would love the opportunity to support any of your needs so please feel free to contact us and see how we can make future arrangements which may better suit your working schedule. Kind regards, The ProDog Raw Team

Dear Rachael, Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience and completely understand your frustration — particularly when it comes to the wellbeing of your dog. Your email was received at 5:20am on the 9th of April, and our team responded later that same morning at 9:36am, shortly after our office opened at 9am. We always aim to respond as promptly as possible and I’m pleased we were able to do so within working hours that same day. In cases where there is a delivery concern, we do request a photo of the product to help us assess the issue, liaise with our courier partners, and ensure any potential quality or handling issues are thoroughly investigated. I appreciate that the food had already been disposed of by the time this was requested, and I’m sorry if this felt unhelpful or caused further inconvenience. Please be assured your feedback has been taken seriously. I’ve escalated the matter with our courier to investigate the delivery handling, especially in light of your video evidence and concerns raised around delivery protocol. While I appreciate this wasn’t the resolution you were hoping for, we do have to follow a process that enables us to uphold the standards we set across our entire customer base. Our team works hard to ensure every customer receives a consistent, fair and high-quality experience — and I regret that on this occasion, you felt let down. Thank you again for your feedback. Should you decide to return to ProDog Raw in the future, we’ll be here to support you and your dog. Kind regards, Team ProDog

Good Morning Nathan, Thank you so much for your kind words. We're thrilled to hear you were happy with the quality of our products and the fast, secure delivery. We truly appreciate your support and look forward to serving you again soon. If you have any questions or need support please do email us direct, we are more than happy to help. Kind Regards Team ProDog Raw

Hell Zoe, Thanks for your super feedback. We're glad to hear your dog enjoys the taste of the Perform supplement and that it’s been easy to incorporate into their meals. You're doing the right thing by gradually increasing the dose—consistency is key, and hopefully, you'll start seeing the benefits soon. Great to hear the delivery was quick too! Let us know how things go down the line—we’re always here to help. Best wishes Team ProDog Raw

Hello Emma, Thank you so much for your review and five star rating on our customer service. Thrilled to read you are so happy and our service reached your expectations. Very efficient and smooth is always our aim. Many thanks for your support and please do get in contact if you have any questions, we are more than happy to help. Best wishes Team ProDog Raw

Hi Adrian, Thank you so much for your five star rating on our customer service. We are so grateful for your support. Best wishes Team ProDog Raw

Hello Sevadeva, Thank you so much for your kind words and five star rating. We pride ourselves on our excellent service and prompt contact for any queries or support needed. Thrilled to hear we are maintaining our high standards or care for you. Best wishes Team proDog Raw

Hello Aaron, Thank you so much for the great feedback! We’re thrilled to hear you’re dogs are enjoying the raw food and that the website and order updates are making things easy and stress-free. Happy tails all around! We really appreciate your support. Many thanks again Best wishes Team proDog Raw

Hi Kayleigh, Thank you so much for your five star rating on our customer service and Ostrich training treats. We are very grateful for your support. Best wishes Team ProDog Raw