Excellent 🤙 ...especially resolving issue with a poor product (..faulty design in my opinion). Was allowed to keep the Planter with partial refund of 35% so I could use the money to fix the issue...
Læs flere
primrose-uk
Primrose
4 months ago
Thank you for your kind words about our service and for your honest feedback about the planter’s design – it really helps us improve.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thank you for sharing such detailed feedback and for recognising our customer service. We're sorry again about the planter design issue, but glad we could agree a resolution, and your comments will definitely help us review this product for future customers.
Easy to order, great delivery, kept updated, well packed.
primrose-uk
Primrose
4 months ago
Thanks, Julia! We're delighted you found it easy to order and were happy with the delivery and packaging.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thanks, Julia! We’re so pleased you and your husband love your blade cascade water feature and that delivery and updates went smoothly. Enjoy it on your new decking!
I'm really sorry you've not had any reply about your faulty item. Please contact our customer service team via the website’s *Contact us* page so we can look into this and help resolve it as quickly as possible.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
I’m really sorry for the faulty wishing well and the lack of response so far. Please email our customer care team with your order details so we can urgently look into a replacement or refund for you.
Købsdato: 18/05/2026
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Pålidelig kunde
Bekræftet af Feefo
4 months ago
Products were as described but courier could have taken more care to ensure they were delivered without damage (they were just chucked in the back of his lorry).
primrose-uk
Primrose
4 months ago
Thanks for your feedback and I’m sorry to hear about the courier’s handling of your order – that’s not the standard we expect; if you’d like us to look into this further or there was any damage, please contact our customer care team.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thank you for your lovely feedback – we’re delighted to hear you’re happy with the quality and sturdiness of your purchase.
primrose-uk
Primrose
4 months ago
Thank you for your feedback and for choosing to order with us again. 😊 We're sorry the panel arrived a little battered, but glad it was still usable and matched the description.
Købsdato: 19/05/2026
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stephen thompson
Bekræftet af Feefo
4 months ago
Hvad stephen thompson sagde om Primrose:
Delivered promptly
primrose-uk
Primrose
4 months ago
Thanks, Stephen – we’re glad to hear your order was delivered promptly! 🌿
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thanks, Stephen – we’re really glad to hear it helped with your peas! 🌱
At least another set was sent out but who does the quality checks? Seems no one does
primrose-uk
Primrose
4 months ago
Thanks for sharing your experience, Denise; we’re really sorry about the poor quality panels and repeat issues. This isn’t the standard we aim for – please email our team with your order details so we can investigate the quality checks and put things right for you.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
I’m really sorry to hear this, Denise – that’s not the quality we expect at all. Please email our customer care team with your order details and photos of the panels so we can arrange a full refund and resolve this for you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.