Very awkward being everything on line (being a technical dinosaur)
primrose-uk
Primrose
4 months ago
Thanks for letting us know and I’m really sorry your item arrived broken, especially when ordering online isn’t easy for you. If you email us with your details and order number, we’ll do our best to put this right.
I reported the problem to Primrose and they agreed to replace the faulty one. Shortly after they sent another to say that this had been dispatched. However, it never arrived, Primrose had no idea...
Læs flere
primrose-uk
Primrose
4 months ago
Thanks Duncan for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
I'm glad you're pleased with the product, Duncan, and I'm really sorry one panel arrived damaged. Please contact our customer care team or email returns@primrose.co.uk within 24 hours of delivery so we can arrange a free replacement.
Hi Frank. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thanks, Frank – that’s wonderful to hear! We’re really glad the heater and delivery met your expectations, and we appreciate you taking the time to leave such a positive review.
Thank you for your review – we’re really pleased to hear you were happy with the product and the quick delivery.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thank you for sharing this – we’re really pleased to hear the cats are staying away from your garden so far!
Købsdato: 03/06/2026
0
Del
DQ
Derrick Quick
Bekræftet af Feefo
4 months ago
Hvad Derrick Quick sagde om Primrose:
What is wanted
primrose-uk
Primrose
4 months ago
Thanks, Derrick.
Produktanmeldelser
Købsdato: 03/06/2026
0
Del
HM
Helen Mander
Bekræftet af Feefo
GBR
4 months ago
Hvad Helen Mander sagde om Primrose:
Great service
primrose-uk
Primrose
4 months ago
Thank you, Helen – we really appreciate your feedback and are delighted you had a good experience with us.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thank you so much, Helen – we’re delighted to hear your water feature was easy to set up and looks so beautiful in your garden, especially lit up at night. 🌙💧 Enjoy!
So far the return service is promising but not completed yet so watch this space.
primrose-uk
Primrose
4 months ago
Thanks for the update – we really appreciate you sharing this while your return’s still in progress, and we hope the rest of the process goes smoothly for you.
Produktanmeldelser
primrose-uk
Primrose
4 months ago
Thanks for taking the time to leave such detailed feedback, and I’m really sorry this water feature was so disappointing. It’s good to hear our team have been understanding so far, and if you need any further help with your return or refund, please email us so we can make sure it’s resolved.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.