Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Petcover Australia

Viser alle 2,292 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Good

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Donna.

Kind regards,

The Petplan Social Team

Købsdato: 06/06/2017

Melissa Maas

Bekræftet af Feefo

9 years ago

Hvad Melissa Maas sagde om Petcover Australia:

Fantastic service from Stacey

Stacey who took a multitude of emails from me containing question after question was beyond helpful. Nothing seemed to be a problem for her and replies were always super fast. She was extremely...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Melissa, we'll pass this on to Stacey.

Kind regards,

The Petplan Social Teams

Købsdato: 07/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Efficient and thorough service

The person who assisted me was thorough and efficient, outlining all of my options.

Petplan Australia

Petcover Australia

9 years ago

Hi Joanne,

We're happy that we cou;ld assist you in seting yp your policy in a friendly and timely manner.

Kind regards,

The Petplan Social Team

Købsdato: 01/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Mitch was friendly, empathic and seemed like he really cared about our new puppy. He explained things thoroughly and simply.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Deb, we'll be sure to pass this on to the sales team!|

Kind regards,

The Petplan Social Team

Købsdato: 28/06/2017

Felicity Broome

Bekræftet af Feefo

9 years ago

Hvad Felicity Broome sagde om Petcover Australia:

stop raising the premiums by such a huge amount each year and especially for the dogs that haven't had a claim too may people i have been speaking to are moving their dogs to another service and i...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Felicity,

Unfortunately the premiums are set by our underwriters and we can't change them. There are many different factors that come into play when determining the premium for your Pet Insurance policy - these include the breed, age, location and individual claims history.

Kind regards,

The Petpan Social Team

Købsdato: 22/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

New cat no problems so far

Our older cat required vetinary treatment for bladder stones and we had no problem with the claim from Petplan

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Diana, we're happy we could help take the stress away in these tough times. Hopefully you cat has made a full recovery!

Kind regards,

The Petpan Social Team

Købsdato: 22/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Customer service is great . Payments are quite high

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Danielle, we're happy you're pleased with the service. In regards to the premiums, there are many different factors that come into play when determining them for your Pet Insurance policy - these include the breed, age, location and individual claims history.

Kind regards,

The Petplan Social Team

Købsdato: 25/05/2017

Catherine Cox

Bekræftet af Feefo

9 years ago

Hvad Catherine Cox sagde om Petcover Australia:

It took me a long time on hold then I had to leave a message. I got a call back 1-2 days later. This is in contrast to when I was being sold insurance when I could always get through. The hold...

Læs flere

Petplan Australia

Petcover Australia

9 years ago

Hi Catherine,

We're sorry to hear that our contact with you was not of the high quality that we expect. If you have any other issues, please let us know and we can get someone to contact you.

Kind regards,

The Petplan Social Team

Købsdato: 04/05/2017

Renee Atkinson

Bekræftet af Feefo

9 years ago