Service was extremely good. The young lady was very polite and clearly spoken. Explaining everything so I completely understood it all. Thank you very much.
It was fast and easy. I had clear instructions of what was going to happen, and then it happened!
Great stuff.
I don’t like that there’s no search option on the country field in this form. That’s...
No communication on a problem taking out a policy that is still continuing to this day
Paid money over a week ago and still no policy
Gigi
Petplan
13 days ago
Hi Sharon,
Thanks for your review. I'm sorry to hear you haven't received your policy details yet. I've logged this as feedback so we can improve on this process. I've issued your documents so you'll get a copy by email within 24 hours, if you'd like a postal copy please email at social@petplan.co.uk with your request, pet's name and policy number for us to send out.
Thanks, Gigi - The Customer Service Team
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.