Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Petplan Anmeldelser | Kundeservice Anmeldelser af https://www.feefo.com/reviews/pet-plan-pet-plan | Feefo

Pålidelig kunde

9 hours ago

Købsdato: 24/08/2025

Excellent

See detail on previous sheet as these were related to service rather than purchase

Produktanmeldelser

0

MT

Mr Sandy Taylor

Woodford Halse

15 hours ago

Købsdato: 24/08/2025

Hvad Mr Sandy Taylor sagde om Petplan:

It was quick and easy to do and settled quickly

Produktanmeldelser

0

Pålidelig kunde

1 day ago

Købsdato: 18/08/2025

Quality care

Excellent,good value

0

Pålidelig kunde

2 days ago

Købsdato: 05/08/2025

Do not sign up to Petplan

- Received wrong and bad advice on the phone - Took months to get my claim assessed, and it probably only got assessed because I followed up regularly - Lack of empathy: my claim was about a missing...

Læs alle

Gigi

Petplan

2 days ago

Hi, Thanks for your review. We're sorry to hear this, I can see a complaint has been logged for you with regards to your recent claims experience with us, it sounds like we missed the mark here and I hope that you can come to a resolution with our team. If you have any questions, you can email us on social@petplan.co.uk with your pet's name and policy number and we'll get back to you. Thanks, Gigi - The Customer Service Team

Produktanmeldelser

Gigi

Petplan

2 days ago

Hi, Thanks for your review. We're sorry to hear this, I can see a complaint has been logged for you with regards to your recent claims experience with us, it sounds like we missed the mark here and I hope that you can come to a resolution with our team. If you have any questions, you can email us on social@petplan.co.uk with your pet's name and policy number and we'll get back to you. Thanks, Gigi - The Customer Service Team

0

MH

Mrs Jane Hutchinson

Coventry

2 days ago

Købsdato: 22/08/2025

Hvad Mrs Jane Hutchinson sagde om Petplan:

Overall ,once Petplan were notified of problem with my dog, they solved it

Great service… everything was handled with the utmost efficiency and care

Produktanmeldelser

0

ME

Mr David Ellesmore

Kidderminster

2 days ago

Købsdato: 20/08/2025

Hvad Mr David Ellesmore sagde om Petplan:

Poor service

Very poor service, your communication is terrible you won't respond to emails ,which due to my disability is my form of communication, 5 times I hsve emailed to cancel mu policy as I am no longer...

Læs alle

0

LI

Lindsay

Staffordshire

3 days ago

Købsdato: 21/08/2025

Hvad Lindsay sagde om Petplan:

Customer Friendly Quote & Policy Purchase Process

Very easy to access the website and obtain a quote. Very clear wording around cover and exclusions. Thoroughly recommend.

0

Pålidelig kunde

3 days ago

Købsdato: 18/08/2025

straight forward to enrol.

0

MS

Mrs Deanne Spring

Southampton

6 days ago

Købsdato: 19/08/2025

Hvad Mrs Deanne Spring sagde om Petplan:

Unknown clauses which can be added to your policy.

Disappointed with the fact that because my cat had recently had had an upset stomach due to eating something that didn't agree with her in a neighbours garden, a clause has been put in place that I...

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Chloe

Petplan

4 days ago

Hi Deanne, We are sorry to hear that you are considering cancelling the policy due to the exclusions placed. Exclusions are placed based on the information provided by you when you set up the policy and may be temporary or permanent depending on the condition/symptoms. Thank you for taking the time to share your thoughts and experience. If you would like to discuss this further please send us an email to social@petplan.co.uk with your pet's name and policy number. Thanks, Chloe - The Customer Service Team.

MS

Mrs Deanne Spring

3 days ago

Hi Chloe Thank you for your response. Unfortunately, unless you are prepared to remove the clauses from the policy we have taken out with you for our cat, Pickles, we would like you to cancel our policy with immediate effect as this seems a huge clause to be set up on the policy just because our cat had eaten something that obviously didn't agree with her! It's like a human having a sickness bug & finding out that their private health insurance no longer will cover them for anything related to any stomach problems they may have in the future, crazy!!! Please let me know your response ASAP. Kind regards Deanne Spring

Gigi

Petplan

3 days ago

Hi Deanne, Thanks for your reply. I've emailed you from our Social inbox, if you could please reply to that email and we can continue with our discussion. Thanks, Gigi - The Customer Service Team

0

MC

Mr Ian Church

1 month ago

Købsdato: 14/07/2025