Panasonic UK Anmeldelser

Hello Alex, We are delighted to hear you had a positive experience. Kind regards, Panasonic UK

Hello Andrew, I am very sorry to hear about the difficulties you encountered when trying to return your item. As for the financial aspect of posting the unit back to our warehouse, this is part of the terms and conditions of the so called 'unwanted return' process to which you agreed to prior to sending the item back to us; as there was no manufacturing fault, only a matter of the unit not meeting your needs, we had to sadly stick to the procedures. Therefore, we were able to offer a full refund but we couldn't cover the shipping costs. Additionally, we would like to inform you that the sales person that contacted you did that in their attempt to assist you further with a number of product suggestions that could perhaps better meet your needs. Please be assured that it was one of our colleagues, not a bot. Kind regards, Panasonic UK

Hello, We appreciate you taking the time to share your feedback. It is great to hear that you had a positive experience with our customer service team. We are also grateful for your comments on the product and will certainly take them into consideration. Kind regards, Panasonic UK

Hello Steve, I am truly sorry to hear about the difficulties you've experienced with your recent purchase. I understand your disappointment, and I want to assure you that your feedback is important to us. Regrettably, as we have already informed you about, we cannot accept hygiene product returns. This is a policy that applies to all customers equally. Please find attached the full article tangent with the topic: https://store.panasonic.co.uk/terms-and-conditions-of-sale. Please be advised that you agreed with the terms and conditions at the time of purchase. Additionally, I have highlighted the part that is directly concerning your situation: 8. RIGHT TO CANCEL AND RETURN PRODUCTS If you are a consumer, you have a legal right to cancel an order placed with us within 14 days of the date of delivery. Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items, received sealed for health protection or hygiene reasons once unsealed, bespoke and customized goods, and sealed audio*, video and software products once unsealed. Kind regards, Panasonic UK

Hello, Thank you for taking the time to share your positive experience. Kind regards, Panasonic UK

Hello, Thank you for your positive feedback. We are pleased to hear that you had a good experience. Kind regards, Panasonic UK

Hello, We are very pleased to hear you are delighted with your purchase. Thank you for taking the time to share your positive experience. Kind regards, Panasonic UK

Hello Katherine, We're delighted to hear you had a positive experience! Thanks for taking the time to share your feedback. Kind regards, Panasonic UK

Hello, We are delighted to hear you had such a positive experience. It's great to know you were pleased with the delivery and packaging. We appreciate you taking the time to share your feedback. Kind regards, Panasonic UK