Hello Ann,
We are delighted to hear you had a positive experience. Thank you for your feedback.
Kind regards,
Panasonic UK
0
Del
AB
Alexander Bruce
Bekræftet af Feefo
GBR
2 months ago
Hvad Alexander Bruce sagde om Panasonic UK:
Great buds.
Excellent product. It fits perfectly without the additional earbuds.
The sound is really impressive.
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Alexander,
We're delighted to hear you're enjoying the product and appreciate you taking the time to share your positive feedback.
Kind regards,
Panasonic UK
0
Del
MW
Mark Wright
Bekræftet af Feefo
GBR
3 months ago
Hvad Mark Wright sagde om Panasonic UK:
Incredible equipment, adequate service
Fantastic camera, had a bit of an issue with email contact but got things sorted with the helpful customer service team over the phone.
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Mark,
We're pleased to hear you're enjoying your camera, and we appreciate you bringing your experience to our attention.
Kind regards,
Panasonic UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 months ago
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello,
Thank you for your feedback.
Kind regards,
Panasonic UK
0
Del
SI
SILVIU ILIOIU
Bekræftet af Feefo
GBR
3 months ago
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Silviu,
We appreciate you taking the time to share your positive experience.
Kind regards,
Panasonic UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 months ago
Exciting disappointment
I bought the EAH-AZ100 earbuds, the reviews were amazing with some saying that they can be uncomfortable or fall out of ears but despite that I thought I’d give them a try, I saw on the website that...
Læs flere
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello, I am truly sorry to hear about the difficulties you've experienced with your recent purchase. I understand your disappointment, and I want to assure you that your feedback is important to us.
Regrettably, we cannot accept hygiene product returns. This is a policy that applies to all customers equally.
Please find attached the full article tangent with the topic: https://store.panasonic.co.uk/terms-and-conditions-of-sale. Please be advised that you agreed with the terms and conditions at the time of purchase.
Additionally, I have highlighted the part that is directly concerning your situation:
8. RIGHT TO CANCEL AND RETURN PRODUCTS
If you are a consumer, you have a legal right to cancel an order placed with us within 14 days of the date of delivery. Any orders placed are subject to your rights of cancellation pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that these cancellation rights do not apply in certain situations/contracts including but not limited to goods, such as personal care items, received sealed for health protection or hygiene reasons once unsealed, bespoke and customized goods, and sealed audio*, video and software products once unsealed Kind regards,
Panasonic UK
Pålidelig kunde
3 months ago
There’s nothing in this section that tells me your product is uncomfortable and may fall out of my ears, making this particular product useless or unfit for their intended purpose.
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello,
I am truly sorry to hear about your experience with the earbuds. I understand your disappointment and I regret that the product did not meet your expectations. However, please be advised that, as we are referring to a pair of in-ear headphones, the experience naturally varies from one person to the other.
Kind regards,
Panasonic UK
0
Del
PR
Peter Raney
Bekræftet af Feefo
GBR
3 months ago
Hvad Peter Raney sagde om Panasonic UK:
Quality control ???
Not overly impressive. Supplied feedback re paint issue, including a photograph, not a peep put of them.
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello Peter, I understand your disappointment. I am sorry to hear about the paint issue and that you have not received a response.
Please be advised that, upon checking with the relevant team, we were not able to locate neither your feedback, nor the picture. Please make sure that the email address used to share your valued feedback with us is: Customer.complaints@eu.panasonic.com.
Looking forward to your email so we can assist you in the fastest, smoothest and most efficient way possible. Kind regards,
Panasonic UK
PR
Peter Raney
3 months ago
The email address supplied is defective and does not lead anywhere....
Even less impressed.
Panasonic Customer Care UK
Panasonic UK
2 months ago
Hello Peter,
I am sorry to hear that you have not received a response regarding the paint issue. Please feel more than welcomed to contact our customer support team by either using our contact phone number or by opening a chat on our website. We are looking forward to solve the situation in the shortest timeframe available.
Kind regards,
Panasonic UK
1
Del
SP
Steve Proud
Bekræftet af Feefo
GBR
3 months ago
Hvad Steve Proud sagde om Panasonic UK:
Prompt delivery, good product.
Prompt delivery, good notifications, excellent product.
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello Steve,
Thank you for your positive feedback! We are delighted to hear that you had a great experience with our service.
Kind regards,
Panasonic UK
0
Del
EL
Edwin Lightstone
Bekræftet af Feefo
GBR
3 months ago
Hvad Edwin Lightstone sagde om Panasonic UK:
Headphone return
The service was very good, tempered only by the restriction that they would not accept a return, because the packet had been opened. Specifically, a headphone set they claimed had been in skin...
Læs flere
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello Edwin,
We appreciate you taking the time to share your feedback. We are pleased to hear that you found the service to be very good.
Kind regards,
Panasonic UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 months ago
Online order
Ordered and paid online, no problems.
Nothing more to say.
Panasonic Customer Care UK
Panasonic UK
3 months ago
Hello,
Thank you for your feedback. We are pleased to hear of your positive experience.
Kind regards,
Panasonic UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.