Customer service was good when I had to contact them about the smashed glass tray I needed replacing after the new microwave arrived. The microwave itself arrived very quickly after ordering.
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Prompt order and delivery
My order was placed and acknowledged promptly. Delivery was as advised.
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Del
CA
Carolyn
Bekræftet af Feefo
GBR
1 month ago
Hvad Carolyn sagde om Panasonic UK:
I purchased a microwave oven
That was absolutely nothing wrong with it. I saw it online, I ordered it and it was delivered and when it arrived it worked but I wouldn’t say there was any particular service involved in it other...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Carolyn,
We appreciate you taking the time to share your feedback.
I understand your perspective regarding the ordering and delivery process and your reflections on customer service. We value your insights and hope that your experience with our products continues to be a positive one.
Kind regards,
Panasonic Customer Care UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Great Job
Very quick, great communication. No issues with product in very good state when arrived. Courrier very helpful.
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Del
AG
Albert Grannon
Bekræftet af Feefo
GBR
1 month ago
Hvad Albert Grannon sagde om Panasonic UK:
I HAVE NOT RECEIVED IT YET BUT THE LADY WHO SERVED ME WAS VERY GOOD AND HELPFUL THANKS SAM GRANNON
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RW
Richard Wagstaff
Bekræftet af Feefo
GBR
1 month ago
Hvad Richard Wagstaff sagde om Panasonic UK:
Easy order, great price, slow to deliver!
Easy order and great price with a discount code. Order was slow though, took 2.5 days to 'confirm' my order even though the funds cleared curing checkout. It then took another 1.5 days for them to...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Richard,
We appreciate you taking the time to share your feedback. We are glad to hear that you found our ordering process easy and that the discount code provided a great price.
I understand your frustration with the time it took to confirm your order and for it to be dispatched, and we regret any inconvenience this may have caused and hope that your product arrives as expected.
Kind regards,
Panasonic Customer Care UK
0
Del
DA
David Angove
Bekræftet af Feefo
GBR
1 month ago
Hvad David Angove sagde om Panasonic UK:
The worst I have ever experienced.
My past service from Panasonic was thoroughly unacceptable. WIth a return under warranty of their 'top-of-the-range' microwave, being returned TWICE to their 'appointed repair agents', who were ...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello David,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and inconvenience you’ve faced with your microwave and our service. This is certainly not the level of support we aim to provide, and we deeply regret that your concerns were not resolved to your satisfaction.
We understand how disappointing it must have been to encounter repeated issues with a product under warranty, as well as the challenges in getting them addressed. Your feedback regarding this matter is extremely valuable, and we will ensure it is shared with the relevant teams so that we can work on improving our processes moving forward.
If there’s anything further we can do to assist or if you’d like us to look into this matter again, please don’t hesitate to contact us directly at 0344 844 3899 or via our official Panasonic Support webpage. We would be happy to help in any way we can.
Kind regards,
Panasonic Customer Care UK
0
Del
JL
John Lawrence
Bekræftet af Feefo
GBR
1 month ago
Hvad John Lawrence sagde om Panasonic UK:
PANASONIC BATTERY
Easy to deal with. Prompt delivery of purchased item. Well packaged. Pleased with item, will use service again.
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Do not buy direct!
I’m giving you one star due to the fact that I gave you 10 days notice to cancel an order and you wouldn’t. The reason…. It’s coming to the end of the financial year so we cannot process the reading...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and the frustration it caused. Please accept our sincerest apologies for any inconvenience this situation has brought you.
We understand how important it is to have a smooth and hassle-free process when managing orders, and we regret that we were unable to meet your expectations on this occasion. Your concerns regarding the cancellation process and customer service have been noted, and we will ensure they are shared with the relevant teams to help improve our processes moving forward.
As per our email confirmation, we can confirm that your refund was issued on the 8th of April. If there’s anything further we can assist you with or if you have any additional concerns, please don’t hesitate to reach out to us directly.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.