Panasonic UK Anmeldelser

Dear Customer, Thank you for your feedback and let me apologize for any inconvenience we have caused. Panasonic does not resell used products directly on their website, as it has a separate Ebay outlet for such item, and this is what has caused the confusion on our end. As I can see in our system, the matter has been investigated and resolved and we have arranged for the items to be picked up at our expense, and as soon as the parcel is received, the refund process will be initiated. In case it has already arrived at our warehouse, by the time you read this message, then it means that the refund should already be in progress. Please accept our sincere apologies for the delay in resolving the matter and for the frustration caused by this out of the ordinary situation. Should you need any further assistance, do not hesitate to contact us. Kind Regards, Panasonic Customer Support Team

Hello, Thank you for your message, and I am very sorry for the continued frustration and disappointment this experience has caused. I sincerely apologise for the conflicting information you were given regarding the return and refund. We understand how upsetting it is to be told that a refund had been processed, only to then be advised otherwise. Based on the latest update available to us, your case is still under investigation and is being carefully reviewed. You will be contacted as soon as we have any confirmation or other updates related to this situation. We appreciate that this matter has taken far too long, and we are sorry for the inconvenience caused. If needed, please call us on 0344 844 3899 to reach Panasonic Customer Support, where we can look into the case further with you. Thank you for your patience. Kind regards, Panasonic Customer Care Panasonic UK

Hello, Thank you for your response. Let us apologize for the duration of this case and the way inconvenience this delay has caused. As I can see, the refund has finally gone through and the matter has been solved. Since you are looking to buy a new camera, in case you read this message before my colleagues respond, in order to benefit from the discount mentioned, please reply to my colleagues email with the camera model you would be interested in and that way they will be able to advise you on what discount is available for that particular model. Again, we are sorry for the frustration and we hope that the new camera will only bring you joy and great experiences. Kind Regards, Panasonic Customer Support Team