item arrived damaged and no reply from customer service
OPS TEAM
Online Pound Store
12 days ago
Hi Valentinas,
Thanks for your feedback.
We've had a look and can't see any emails regarding this order number and/or from your email address.
A member of our customer service team has reached out for more information.
Should you wish to contact us in future, please email us at info@onlinepoundstore.co.uk or call us on 0161 817 5113.
Kind regards,
OPS
They have normally been great but this past order was smushed into one box without any bubble wrap or protection. Bottles of shampoo and conditioner had popped open during transport, skin care...
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OPS TEAM
Online Pound Store
12 days ago
Hi Erin, Thank you for being a loyal customer and for your honest feedback. I am very sorry to hear that this order didn't meet our usual standards. We take great pride in our packing, so it's clear we fell short here.
I have just sent you a private message so we can identify exactly what went wrong and resolve this for you immediately. We’d love the chance to put this right.
Kind regards,
OPS
Produktanmeldelser
Købsdato: 24/04/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
16 days ago
Would highly recommend buying from you , my order is always delivered on time and always good quality items
Was having trouble getting my hair dye ,didnt want to try a different make,, then i saw it on your site, hooray, ordered 8 very quick service thank you.
Produktanmeldelser
Købsdato: 24/04/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
16 days ago
Fast delivery
Produktanmeldelser
Købsdato: 24/04/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
16 days ago
Really good value products. Customer service is fantastic, really quick response and very helpful. I had a parcel misplaced on the courier side and when I contacted them, it was all sorted really...
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Produktanmeldelser
Købsdato: 15/04/2026
0
Del
MS
Maria Stephenson
Bekræftet af Feefo
GBR
17 days ago
Hvad Maria Stephenson sagde om Online Pound Store:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.