My order arrived very quickly however the candle was smashed badly. I reported this and was advised a further candle would be sent. It never arrived. When I chased it up I was told it had been...
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Justin
Kally Sleep
5 years ago
Hi Janet,
Our apologies the candle was damaged, sometimes couriers can be clumsy. We are sorry you did not receive the replacement candle we dispatched to you. Our courier had marked it as delivered, but when you had said it was not received we issued you a refund straight away.
I apologise you felt there was a lot of back and forth correspondence, and we absolutely do not think that.
With current times Couriers are overwhelmed at present with the amount of parcels going out.
If we can assist you any further please let us know.
Kind Regards,
Kally Sleep Team
Love this maternity pillow. It worked far better for me than a different more expensive version. Works well for side sleeping and really good at stopping you from rolling onto back. Highly recommend
Produktanmeldelser
Købsdato: 19/10/2020
0
Del
Pålidelig kunde
5 years ago
Didn’t get a confirmation e mail for my purchase so had to contact them and they forwarded my receipt.
Justin
Kally Sleep
5 years ago
Dear Customer,
Sorry you did not receive your confirmation email, may I ask you check your junk / spam email folder.
Kind Regards,
Kally Sleep Team
Produktanmeldelser
Købsdato: 24/10/2020
0
Del
JM
Josephine Grace Middle
5 years ago
Hvad Josephine Grace Middle sagde om Kally Sleep:
I have returned pillow to Marylebone Project,London as instructed. The pillow wedge dept was so small, and no use for my condition. You did not show the depth of the wedge? I would appreciate my...
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Justin
Kally Sleep
5 years ago
Hi Josephine,
I am sorry the pillow did not work for you. We have contacted you by email in regards to your refund.
Kind Regards,
Kally Sleep Team
The mattress softener is great. It’s been hard to find one that stays cool but I’m please to say this one does.
This is my third purchase from Kally Sleep and I‘be always been very satisfied. The...
Very easy to read about products and order. Delivery was very quick. Hope you might have a smaller pillow to take travelling when allowed to. So comfortable!!!
Excellent service ... advert and information very clear ... I apparently no longer snore loudly and I no longer have a stiff neck in the morning . I love my pillow !
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