Know their products well and avoid transfer clients from pillar to post
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for taking the time to provide us with feedback. This isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We will address this matter with the relevant team, thanks for bringing this to our attention once again.
I was offered an unsatisfactory service and directionless one.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Produktanmeldelser
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Firstly send people their policy documents as discussed on the initial phone call. Secondly have a better customer service contact centre where we don't have to wait 15/20 mins to speak to a...
Læs flere
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi Mr Khan, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Produktanmeldelser
Købsdato: 15/03/2019
0
Del
TC
Trusted Customer
6 years ago
Hvad Trusted Customer sagde om Old Mutual iWYZE:
The service was good
Købsdato: 26/02/2019
0
Del
TC
Trusted Customer
6 years ago
Hvad Trusted Customer sagde om Old Mutual iWYZE:
The amount that I pay for insurance should decrease as the years goes by, because of driving experience but instead mine it increases, based on how many times did you claim.
Produktanmeldelser
Købsdato: 15/04/2016
0
Del
Pålidelig kunde
6 years ago
Excellent consultant was friendly, clear and concise when explaining the package of insurance. Yes i will buy in future other insurance packages
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi, thank you for the ✰✰✰✰ rating and taking your time to provide us with feedback:)
Købsdato: 03/12/2019
0
Del
Pålidelig kunde
6 years ago
Horrible, I was transferred from one call center to another and ended up not receiving assistance. My debit order date is still not changed.
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.RegardsThe iWYZE Team
Produktanmeldelser
Købsdato: 16/04/2019
0
Del
Pålidelig kunde
6 years ago
Fast and quick
The iWYZE Team
Old Mutual iWYZE
6 years ago
Hi,
Thank you for the ✰✰✰✰✰ rating and taking your time to complete the survey. Have a great week ahead!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
