Easy and quick to access by Phone and then most helpful in sorting out the details.
Steph
Headwater
26 days ago
Thank you for your feedback. We're delighted to hear that you found it easy to reach us by phone and that our team was able to help sort out the details quickly and efficiently. Providing friendly, knowledgeable support is something we pride ourselves on, and it's great to know this made a positive difference to your experience.
We hope you have a wonderful trip and look forward to assisting you again in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Good experience with Headwater
Prompt and courteous
Steph
Headwater
26 days ago
Thank you for your kind review! We’re delighted you had a good experience with Headwater and found our service prompt and courteous. We hope you have a wonderful holiday.
Stephanie
Customer Coordinator
0
Del
MO
MORNA
Bekræftet af Feefo
GBR
1 month ago
Hvad MORNA sagde om Headwater:
Excellent experience from our 1st booking
Excellent service from Hannah! Friendly, patient, thorough, & quick to respond to any queries.
Steph
Headwater
26 days ago
Thank you for your wonderful review!
We’re delighted Hannah provided such friendly, patient and thorough service. We hope you have a fantastic holiday and look forward to helping you again.Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
The response we’ve received so far has been excellent. Very quick to reply and to answer our questions.
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We're delighted to hear that you've been pleased with the service you've received so far and that our team has been able to respond quickly and answer your questions promptly.
We appreciate you taking the time to share your experience and look forward to helping you with the rest of your holiday arrangements.
Stephanie
Customer Coordinator
0
Del
YJ
YASMIN JACOBSEN
Bekræftet af Feefo
1 month ago
Hvad YASMIN JACOBSEN sagde om Headwater:
First time using them. I thought the knowledge they have by actually doing the trip and then and to tell the customer is 100% what e need. They can answer your questions, there is no pushy sales. ...
Læs flere
Steph
Headwater
1 month ago
Thank you for your wonderful feedback. We are delighted to hear that you found our team helpful and that your queries were dealt with quickly and positively. Providing excellent service and support throughout the booking process is very important to us, so it's great to know this was reflected in your experience. We appreciate your kind comments and look forward to helping you again in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Need help booking trip
I am trying to book my trip and really struggling.
Steph
Headwater
1 month ago
Thank you for your feedback.
We're sorry to hear that you've found the booking process difficult. We appreciate how frustrating this can be when you're keen to get your holiday arranged.
As many of our trips are tailored with local suppliers and accommodation partners, late bookings can sometimes take a little longer to confirm. At this time of year, many of our suppliers are also busy supporting guests currently travelling, which can occasionally affect response times when processing new requests.
Hannah, your booking agent, has emailed you regarding the date change you requested and we are working on this for you now. If you have any further questions or need additional assistance, our team will be happy to help.
Thank you for your patience, and we hope to welcome you on a Headwater holiday soon.
Stephanie
Customer Coordinator
0
Del
SE
SUSANNAH EDWARDS
Bekræftet af Feefo
1 month ago
Hvad SUSANNAH EDWARDS sagde om Headwater:
Friendly and efficient, as I would expect.
Steph
Headwater
1 month ago
We're delighted to hear that you found our service friendly and efficient. Providing helpful, professional support and making the booking process as smooth as possible is always our aim.
Thank you for choosing Headwater, and we hope you have a wonderful holiday. We look forward to helping you plan your next adventure in the future. 😊
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Very Helpful
It was very helpful. Our queries were dealt with quickly and positively.
Steph
Headwater
2 months ago
Thank you for your lovely feedback. We're delighted to hear that you found our service helpful and that your queries were dealt with quickly and positively. Providing responsive and helpful support is something we take great pride in, so it's wonderful to know we met your expectations. We hope you have a fantastic holiday, and we look forward to helping you again in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Friendly, efficient service
Quick, efficient and friendly. Helen provided several options based on our initial enquiry. Our only difficulty was deciding on which one.
Steph
Headwater
2 months ago
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Helen provided a friendly, efficient service and was able to offer a range of holiday options to help with your decision-making. Choosing between great holidays can certainly be the hardest part! We really appreciate your feedback and look forward to helping you plan your next adventure. 😊
Stephanie
Customer Coordinator
0
Del
DH
DAVID HARRISON
Bekræftet af Feefo
CHE
2 months ago
Hvad DAVID HARRISON sagde om Headwater:
Assured satisfaction
We had several email exchanges with Andrew regarding the trip details. We were pleased with the attention to fine details which resulted in a very satisfactory deal for us. Unlike many of your...
Læs flere
Steph
Headwater
2 months ago
Thank you for your wonderful feedback.
We're delighted to hear that Andrew's attention to detail and commitment to finding the right arrangements helped create a deal that worked perfectly for you. We understand that travelling from Switzerland can require a little extra planning, particularly when arranging flights independently, so we're pleased Andrew was able to support you throughout the process and ensure everything came together smoothly.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!