You don't find out the problems till after you've booked. Not secure!!!
They are very happy to take your booking and deposit, then you find out hotel is full and you have to pay for more expensive rooms.
You find out that the deposit doesn't include the flight that...
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ANNE MARIE HELLEWELL
Bekræftet af Feefo
GBR
4 days ago
Hvad ANNE MARIE HELLEWELL sagde om Headwater:
First time Headwater user
Hannah Plant has been very helpful and informative. She has responded to emails and telephone requests promptly and she has been able to accommodate our requirements very well.
Sophie
Headwater
4 days ago
Thank you so much for your lovely feedback. It’s great to hear that Hannah has made the booking process so easy and has been able to tailor everything around what you were looking for.
I’ll make sure your comments are passed on to her, as I’m sure she’ll be really pleased to hear them. We hope you have a fantastic holiday! Sophie
Customer Relations Executive
0
Del
Pålidelig kunde
Bekræftet af Feefo
5 days ago
Cycling in the Austrian lakes
Friendly efficient and informative. Good at explaining all options for our group. Competitive price compared to other companies.
Sophie
Headwater
4 days ago
Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking with us and that we could help tailor the holiday to suit your group.
Sophie
Customer Relations Executive
0
Del
SH
SARAH HEWITT
Bekræftet af Feefo
6 days ago
Hvad SARAH HEWITT sagde om Headwater:
str
Excellent personal service from professional and friendly staff. A very easy transaction to book and tailor a self guided waklking holiday
Sophie
Headwater
4 days ago
Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking your walking holiday with us, and we hope you have a fantastic trip!
Sophie
Customer Relations Executive
0
Del
Pålidelig kunde
Bekræftet af Feefo
7 days ago
Megan was polite, enthusiastic and efficient throughout the booking process.
Sophie
Headwater
4 days ago
Thank you for your lovely feedback. It’s great to hear Megan looked after you so well throughout the booking process, and I’ll be sure to pass your comments on to her.
Sophie
Customer Relations Executive
0
Del
Pålidelig kunde
Bekræftet af Feefo
13 days ago
Great First Experience of Booking with Headwater
Helen answered our initial enquiry phone call and immediately demonstrated that she knew the trip we were interested in and had done it herself a few years ago. She took ownership of our query with...
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Steph
Headwater
12 days ago
Thank you for taking the time to share your experience. We're delighted to hear that Helen's first-hand knowledge of the trip, along with her regular updates and reassurance, helped make the booking process so smooth. I'll be sure to pass on your kind comments about her personable, efficient and professional service.
We hope you have a wonderful holiday and look forward to helping you again in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
15 days ago
very friendly and helpful
Steph
Headwater
14 days ago
Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Excellent Service
Excellent service from H, asked a few questions which were answered very quickly. Trip itinerary explained thoroughly. Would highly recommend.
Steph
Headwater
25 days ago
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Hannah and that your questions were answered quickly and thoroughly. It's great to know that the itinerary explanation helped you feel well prepared for your trip.
We really appreciate your recommendation and look forward to helping you plan another fantastic Headwater holiday in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Easy and quick to access by Phone and then most helpful in sorting out the details.
Steph
Headwater
25 days ago
Thank you for your feedback. We're delighted to hear that you found it easy to reach us by phone and that our team was able to help sort out the details quickly and efficiently. Providing friendly, knowledgeable support is something we pride ourselves on, and it's great to know this made a positive difference to your experience.
We hope you have a wonderful trip and look forward to assisting you again in the future.
Stephanie
Customer Coordinator
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Good experience with Headwater
Prompt and courteous
Steph
Headwater
25 days ago
Thank you for your kind review! We’re delighted you had a good experience with Headwater and found our service prompt and courteous. We hope you have a wonderful holiday.
Stephanie
Customer Coordinator
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!