I arrived in Reykjavík on 29 June, my flight was delayed, but the bus (7.30 pm) was still 6-7 minutes away, but it didn't wait for me, it left me at the airport, so I had to take the Flybus, which...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback. Whenever flights are delayed we try our best to accommodate passengers on our next scheduled transfer which was at 08:30 - very sorry that you did not accept to be rescheduled and paid extra for another ticket.
On the July 3rd you were on a list of pickup from in front of your accommodation and the bus may have been enroute to turn around in the street where the building is located. The GPS track shows you being collected at 04:08 which is within the time of the reserved time from 04:00 to 04:30
I hope that your visit with us was otherwise pleasant
Alles sehr problemlos.
Allerdings hätte ich mir gewünscht wenn der genaue Abholzeitpunkt in der Bestätigung mehr kenntlich gemacht wäre. Erst durch genaues Lesen habe ich festgestellt dass dieser...
They were timely and very helpful with baggage. Service was also helpful because they called to check in and tell us that the bus was there. The seats were comfortable.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.