I was a bit confused as my original email said I'm flying with Finn Air but I ended up on an American Airlines plane. I may have made a mistake but it confused me at the airport.
The email remainders...
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Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! This might have been a case of a codeshare flight where Finn Air is selling an American Airlines flight. If you need further assistance, please do not hesitate to contact us. Hope to service your flight needs again in the future!
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Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Terrible
Our flight got delayed and cancelled it was absolutely terrible
Mavyreen
Globehunters
6 years ago
Thank you very much for your feedback. We are sorry to hear that your flight got delayed and canceled.
Airlines reserve the right to make schedule changes and cancel confirmed bookings. As an agent, Globehunters is not responsible for such schedule changes or cancellations. However, we may provide you all necessary assistance according to the airline's options.
We hope that your flight booking experience with Globehunters went well. Again, we are sorry to hear that the airline canceled your already delayed flight.
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Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Good Service
Very fast and straight forward
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Flight cancelled but no information from Globehunters
My flight was cancelled the day before take off but there was no communicaiton from Globehunters even though BA had emailed them. They claim they did not receive any communication but this is because...
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Mavyreen
Globehunters
6 years ago
We are very sorry to hear you had an unsatisfactory experience and we regret any inconvenience these issues might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
We have investigated this and found that it was a last-minute cancellation by the airline. Unfortunately, the Schedule Change Department confirmed that no communication was conveyed to us by the supplier or Airline. Therefore, you have not been notified of any changes or cancellations.
If we would have been given any advisory of flight changes/cancellation from the airline/supplier, we always make sure the information is passed to our passenger as soon as possible.
Again, please accept our sincere apologies for the inconvenience caused due to the schedule change. Relevant departments have now been informed about this issue and are now investigating to make sure it won't happen again. We will investigate this with our supplier and try to obtain any further information in regards to the missing advisory of the scheduled change.
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Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Great personal service by Frank
The very personal service provided by Frank, reassuring two mature customers by helpful guidance on “what needed to happen next”
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.Hope to service your flight needs again in the future!
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Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
To change flight is financial torture!
I have booked for a flight for mid Nov but I needed to go earlier for emergency reasons, family member passed away I understand that we need to pay for the changes but not helpful at all. Better to...
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Mavyreen
Globehunters
6 years ago
Thanks for sharing your feedback. We’re sorry for your loss, sending you and your family our deepest condolences.
We are very sorry to hear that you've had a less than satisfactory experience with Globehunters.
Date Change penalty fees may apply depending on the original fare rules. In addition to the change penalty fees, the applicable fare difference will be charged if and when the originally purchased fare is not available for the new flights.
We apologise that the date change fee quoted did not meet your expectations. Please bear in mind that the penalty fees are not issued by us, but by the Airlines themselves.
Again, we would like to apologise if we had caused any disappointment. If you would like any more information, please do not hesitate to get in touch.
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Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Everything
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Del
TC
Trusted Customer
Bekræftet af Feefo
London
6 years ago
Hvad Trusted Customer sagde om Globehunters:
Great service
Great price ticket. Fast service - was very impressed
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Great service, great team and will definitely use again
I really appreciated the personal touches. Especially receiving a call after booking to confirm and answering questions I had
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Great service
I was a little bit worried booking through Globe hunters as the flights were a lot cheaper than where I normally book through however there was no need to worry. I received my confirmation the...
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Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
