Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,995 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

5 years ago

Even with staff working from home, they still provided an extremely professional experience.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s. Very happy to hear that you found the staff and experience to be professional especially during these tough times. Kind regards, The Exotic Direct Team.

Pålidelig kunde

Bekræftet af Feefo

5 years ago

Easy to use great prices

Simple to fill in . Good prices. Website easy to use. Definitely recommend.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for the 5* review. Very happy to hear that you found the website and prices to be easy to use and good value! Kind Regards, The Exotic Direct Team.

Ms K Robinson

Bekræftet af Feefo

5 years ago

Hvad Ms K Robinson sagde om ExoticDirect:

Disappointing

I was very disappointed

Hayley

ExoticDirect

5 years ago

Dear Ms Robinson, We are sorry to hear you were disappointed with the service. If you would like to provide details regarding your experience please contact our office on 0345 982 5505 and we will be happy to discuss this further with you. Kind Regards, The Exotic Direct Team.

Mrs Lisa Johnston

Bekræftet af Feefo

5 years ago

Hvad Mrs Lisa Johnston sagde om ExoticDirect:

Not satisfied

The initial policy states covers for ‘accidents’ Way down the terms & conditions of the policy, not covered for pet on pet accidents, which unfortunately can happen. Was not kept informed, I had to...

Læs flere

Hayley

ExoticDirect

5 years ago

Dear Mrs Johnston, We are sorry to hear that you were not satisfied with your claims experience. We have checked our file notes and can see that we made contact with you to ask if you would like to raise a complaint but this was refused. Please do contact us on 0345 982 5505 if you have changed your mind and wish to discuss this further with a member of the team. Kind Regards, The Exotic Direct Claims Team.

Pålidelig kunde

Bekræftet af Feefo

5 years ago

So happy that I have exotic direct as insurance for my blue and gold

What a relief this amazing insurance does exactly what they claim they do and no hidden problems such helpful and friendly staff

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us your 5 star review. It is lovely to hear you had an amazing experience and that you found the team friendly and helpful. We hope you have a lovely day, The Exotic Direct Claims Team.

Mrs Leanne Lloyd

Bekræftet af Feefo

5 years ago

Hvad Mrs Leanne Lloyd sagde om ExoticDirect:

Easy process!

The renewal goes through automatically each year and their premium stays the same! They haven't put up our monthly payments in the 3 years we've been with them! They give you plenty of warning about...

Læs flere

Nathan

ExoticDirect

5 years ago

Hello Leanne, Thank you so much for taking the time to rate us 5*s. We are very happy to hear that the process has been easy and you been with us for 3 years and are happy to continue! Kind regards, The Exotic Direct Team.

Mr Darren Rowlands

Bekræftet af Feefo

Cardiff

5 years ago

Hvad Mr Darren Rowlands sagde om ExoticDirect:

Superb service!

Excellent overall service! I wouldn't consider going to any other insurers.

Hayley

ExoticDirect

5 years ago

Hi Darren, Thank you for taking the time to leave us your 5 star review. It is great to hear that you are happy with our service and we have passed your comments on to the team. We hope you have a great day, The Exotic Direct Team.

Pålidelig kunde

Bekræftet af Feefo

5 years ago

Fab!

Really easy to use. Hopefully I won’t need to use your services anytime soon! Very reasonably priced too & come highly recommended by the RSPCA

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for taking the time to rate us 5*'s! We really appreciate the comments you have made, We hope you never need to use the insurance, but if you do rest assured we are happy to help if you need us! Kind regards, The Exotic Direct Team.

Ms Freda Harper

Bekræftet af Feefo

5 years ago

Uploadede medier

Great service and have all my rabbits insured by ED. No quibble claims too.

Se alle medier (3)

Hvad Ms Freda Harper sagde om ExoticDirect:

Great service and have all my rabbits insured by ED. No quibble claims too.

Staff very helpful and friendly, nothing is too much trouble. I wouldn’t use any other insurer for my rabbits.

Hayley

ExoticDirect

5 years ago

Hi Freda, Thank you so much for taking the time to leave your 5 star review and for the gorgeous pictures of your Rabbits! It is so lovely to read your kind words about the team and these have been passed on. We hope you have a great day, The Exotic Direct Claims team.

Mrs Davida Foyster

Bekræftet af Feefo

5 years ago

Hvad Mrs Davida Foyster sagde om ExoticDirect:

I've given 5 stars 🌟 because they deserve it i have a parrot 🦜 and that's why I have this insurance

Nathan

ExoticDirect

5 years ago

Hello Davida, Thank you so much for rating us 5*s. Thank you also for the kind words, we really appreciate it! Kind regards, The Exotic Direct Team.

Har du ikke modtaget en invitation til en anmeldelse?

Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Læs mere om Feefo

ExoticDirect Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?