Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,993 anmeldelser

Ms Gillian Taylor

Bekræftet af Feefo

4 years ago

Hvad Ms Gillian Taylor sagde om ExoticDirect:

Excellent

Great to deal with, prompt replies by email and phone, and clear communications. Highly recommended.

Mia

ExoticDirect

4 years ago

Good morning Gillian, We are so happy to hear you are happy with our service, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Mr Paul Raynes

Bekræftet af Feefo

4 years ago

Hvad Mr Paul Raynes sagde om ExoticDirect:

Claim review

My vet submitted a claim for ny bearded dragon it took around 2 weeks from start to finish very easy process and paid our vet in full will definitely recommend to all

Mia

ExoticDirect

4 years ago

Hi Paul, We are happy to have been able to help with your claim, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Mr Nick Williams

Bekræftet af Feefo

4 years ago

Hvad Mr Nick Williams sagde om ExoticDirect:

Was told i couldnt claim so no claim was made

Gabriella

ExoticDirect

4 years ago

Good morning Mr Williams, We are sorry we were unable to cover your claim on this occasion. Unfortunately, the policy does not cover for claims made in the first 14 days of cover due to illness. Please do not hesitate to contact us on 0345 982 5505 should you wish to discuss this further. Kind regards, The Exotic Direct Claims Team.

Miss Rosemary Cameron

Bekræftet af Feefo

4 years ago

Hvad Miss Rosemary Cameron sagde om ExoticDirect:

Very friendly and helpful.

Exotic Direct are always very helpful when I phone them up and have always settled any claims promptly and without quibbling. I would highly recommend them. It's nice to know that my budgies are...

Læs flere

Mia

ExoticDirect

4 years ago

Good Morning, We are glad to hear we have been able to assist with your claims for your budgies, thank you so much for taking the time to review! Kind regards, The Exotic Direct Team.

Mr Eric Windsor

Bekræftet af Feefo

Trowbridge

4 years ago

Hvad Mr Eric Windsor sagde om ExoticDirect:

I have used exotic pet insurance for many years, renewal is quick and easy and will use them again.

Mia

ExoticDirect

4 years ago

Hi Eric, We are so happy to hear you have found our service helpful over the years, thank you fo much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Sunny Jethwa

Bekræftet af Feefo

London U.K

4 years ago

Hvad Mr Sunny Jethwa sagde om ExoticDirect:

Yes. While other sites mess you around,I got all answers and was able to take out Insurance for my Cockatiel

Mia

ExoticDirect

4 years ago

Good morning, We are glad we were able to help with your Cockatiel, thank you for taking the time to review! Kind regards, the Exotic Direct team.

Pålidelig kunde

Bekræftet af Feefo

4 years ago

My call was handled ok - some difficulty understanding accent. Not sure why you’ve now chosen to use an overseas call centre as it takes longer. My last call before this one took approx 16 minutes...

Læs flere

Mia

ExoticDirect

4 years ago

Good morning. Thank you for your feedback and for answering my call today. As confirmed over the phone Exotic Direct operate a UK based call centre. We apologise if you were affected by the wait time, over the past few months the Exotic Direct team have been affected by unexpected absences which has caused wait times to be longer than normal. As a team we are currently working on reducing this and are increasing the number of staff available to take calls in order to reduce wait times. Thank you for taking the time to talk today and we trust that we have been able to resolve any queries you had. We hope to continue to over a high level of service going forward. Kindest regards, The Exotic Direct team.

Ms Carla Sutcliffe

Bekræftet af Feefo

Maidstone

4 years ago

Hvad Ms Carla Sutcliffe sagde om ExoticDirect:

Quality Service

I've used Exotic Direct for my 2 house bunnies for 8 years. Their claim service is excellent, and they're always happy to talk on the phone too unlike most insurance companies.

Gabriella

ExoticDirect

4 years ago

Hi Carla, Thank you for taking the time to leave a 5* review, we really appreciate it. We are so pleased you found our claims process excellent. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Miss Holly Smith

Bekræftet af Feefo

Dorset

4 years ago

Hvad Miss Holly Smith sagde om ExoticDirect:

So helpful and kind on the phone. So easy to set up a new policy

Great phone service for starting a new policy. Very personable staff who explained everything clearly. Would highly recommend.

Imane

ExoticDirect

4 years ago

Hello Holly, Thank you for rating us 5*s! We are very happy to hear that you received great service and your experience with our customer service representative was enjoyable. Welcome to Exotic Direct. Kind regards The Exotic Direct Team

Mr Mark Sale

Bekræftet af Feefo

Olney, Buckinghamshire.

4 years ago

Hvad Mr Mark Sale sagde om ExoticDirect:

Very helpful and quick to renew my policy.

Imane

ExoticDirect

4 years ago

Hello Mark,Thank you for rating us 5*s!We are happy to hear that the renewal process was hassle free.Kind regardsThe Exotic Direct Team

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ExoticDirect Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?