Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,993 anmeldelser

Trusted Customer

7 years ago

Uploadede medier

Left feedback on the wrong page sorry for any convenience this has caused

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Hvad Trusted Customer sagde om ExoticDirect:

Left feedback on the wrong page sorry for any convenience this has caused

Use these guys on my insurance for my pet parrot had no problems excellent

Alec

ExoticDirect

7 years ago

Hi Mark,

Thank you for taking my call this afternoon and discussing the feedback you'd left us.

On the call you confirmed that this was actually feedback you'd meant to leave for another company, from which you'd purchased a physical product - and not the pet insurance service that we are providing you with.

We are very sorry for any confusion that our initial email may have caused, but I'm pleased that we were able to clear everything up by talking on the phone.

If you do ever have any questions about your pet insurance policy, please do give us a call and we'll be happy to discuss it with you in more detail.

Best regards,

The Exotic Direct Pet Insurance Team.

Trusted Customer

Leicester

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Excellent

I have had insurance for two years now. I had to claim in my first year but exotic direct were brilliant in my time of need. The service and payment were excellent. I now have another addition to my...

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Martin

ExoticDirect

7 years ago

Dear Miss Robinson,

Many thanks for your review and we are delighted to hear that you are happy with the service and the speed of the claim settlement.

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Lack of email confirmation of transactions.

At first I could not recall who Exotic Direct was. I had to google it to check it was genuine. My direct debit is still made out to Brooks Braithwaite. I had to check my bank statement to be sure...

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Martin

ExoticDirect

7 years ago

Dear Mr Dean,

Thank you for your feedback and following our telephone conversation I have sent you a separate email.

The Exotic Direct Team

Martin

ExoticDirect

7 years ago

Dear Alexander,

It was a pleasure in speaking with you and having received this email you should now be able to adjust your rating.

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Very easy to deal with! There have been no queries about the 2 claims we have made.

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your positive review.

It is good to hear that we have been able to help you with your claims and its even nicer to hear that you found us easy to deal with.

We hope you have a lovely day!

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Excellent service

Louise

ExoticDirect

7 years ago

Dear Janice

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our service to be excellent!

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Really appreciate all your help over the years

I really want to thank you guys for helping my boy out over the years. It has always been a really quick and easy process. I also really appreciate the kind words you wrote during my last claim. I...

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Hayley

ExoticDirect

7 years ago

Hi John,

thank you so much for leaving your kind words and your 5 star review.

We understand that the passing of a pet can be extremely difficult so it is so lovely to hear that we could be there to help you and your boy over the years.

Please do contact us if you ever need our assistance in the future!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Paid for an x-ray when we were very worried about our corn snake, so took the pressure off enormously.

Hayley

ExoticDirect

7 years ago

Hi Iain and Charlotte,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that we could help when Benji was poorly and we hope he is recovering well!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Specific, targeted insurance and renewing is quick and easy. The price does not increase ridiculosly annually so I don't feel pressure to search for a competitor.

Louise

ExoticDirect

7 years ago

Dear Helen

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have been happy with your cover as well as your renewal and your annual premium.

Kind Regards

The Exotic Direct Team

Trusted Customer

Durham

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Highly recommended

I would highly recommend Exotic Direct. We have a parrot and found finding insurance hard to find until someone recommend the to us, after that it was a dream. We visited their website and it was...

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Louise

ExoticDirect

7 years ago

Dear Michael

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our website easy to navigate and that the application process was easy and straight forward. We are also so pleased to hear you would highly recommend us! Thank you.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Excellent service with exotics direct!

Louise

ExoticDirect

7 years ago

Dear Tara

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you have experienced our excellent service!

Kind Regards

The Exotic Direct Team

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Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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ExoticDirect Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?