Exotic direct have been amazing. They have paid out for my chameleons treatments and operation, and I couldn't be more happy with their customer service. I'm more than happy with my renewal and their...
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Louise
ExoticDirect
7 years ago
Hi Jess
Thank you for taking the time to leave us your review and for rating us with 5 stars!
We are delighted to hear from you regarding our service and to have such lovely comments from you regarding your overall experience with our customer service, claims process and renewal.
Kind Regards
The Exotic Direct Team
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Trusted Customer
doncaster
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
nothing is too much trouble when i have rung up to make a claim.
Hayley
ExoticDirect
7 years ago
Hi Joyce,
Thank you so much for taking the time to leave your positive review.
We understand that making a claim can be stressful so we try to do all that we can to make the process as easy as possible for our customers.
We hope you have a lovely weekend.
The Exotic Direct Claims Team.
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Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Id defifetly recomend, great careing service, unfortunatly I was urged to find a home for the trinidad Chevron as my Son whos 9 wouldnt leave the poor spider alone ,but now fortunatly the pretty...
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Martin
ExoticDirect
7 years ago
Dear Miss Wootten,
Many thanks for your review and we are pleased to hear that you were happy with our service and that the spider is in good hands.
The Exotic Direct Team
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Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Not much to say. Went pretty smooth
Alec
ExoticDirect
7 years ago
Hi Marissa,
Thank you for leaving us this positive review.
We're pleased to hear your renewal went smoothly - if you do ever need our help or assistance with anything please give us a call on 0345 982 5505.
Best regards,
The Exotic Direct Pet Insurance Team
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Pålidelig kunde
7 years ago
Great that the price stays the same year after year !
Great that the price stays the same year after year and easy to renew insurance
Alec
ExoticDirect
7 years ago
Thank you for taking the time to leave us this positive feedback.
It's great to hear that you've found our renewal process to be easy and also that you're happy with the latest renewal premium. We do try very hard to keep all our premiums as low as possible and we're pleased that you haven't had any increase recently.
It's important to mention that none of our pet insurance products currently offer a price that is 'fixed for life' - you'll appreciate that unfortunately, this does mean that at some point in the future you might see the premium increase.
However, we always work very hard to always price our products competitively and should you ever have any questions about your premium then please do give us a call on 0345 982 5505 and we'll be very happy to discuss your policy and it's premium in more detail with you.
Best regards,
The Exotic Direct Pet Insurance Team
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Del
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Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Keep doing what you do
Call handler was lovely, friendly and not pushy. He compared what I wanted to do with the cost of what I had and I found out it would be more expensive to change the policy.
Alec
ExoticDirect
7 years ago
Hi Sharon,
Thank you for taking the time to write this positive review about your recent experience contacting Exotic Direct.
We're really pleased to read that you were happy with the way our agent communicated with you and also that we were able to give you all the information you needed in order to make a good comparison between your current insurance plan and the rest of the available products.
If we can be of any further help or assistance in the future, please do give us a call on 0345 982 5505.
Kindest regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Renewals are hassle free. Notification is received and automatically your policy is renewed. Any claims submitted are dealt with efficiently and quickly. A great service
Louise
ExoticDirect
7 years ago
Dear Susan
Thank you for taking the time to leave us your review and for rating us with 5 stars!
We are delighted to hear your positive comments regarding our hassle free renewals and our efficient claims service.
Kind Regards
The Exotic Direct Team
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Pålidelig kunde
7 years ago
Easy, quick and pleasant
Did what I was asking for swiftly, clearly and friendly
Louise
ExoticDirect
7 years ago
Hi There
Thank you for taking the time to leave us your review and for rating us with 5 stars!
We are delighted to hear that you have found the process easy and us at Exotic Direct to be swift, clear and friendly.
Kind Regards
The Exotic Direct Team
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Del
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Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
No concerns, good service
Louise
ExoticDirect
7 years ago
Dear Becky
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is brilliant to hear you are happy with no concerns and that you have found our service to be good.
Kind Regards
The Exotic Direct Team
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Del
Pålidelig kunde
7 years ago
Fast process
Louise
ExoticDirect
7 years ago
Hi There
Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear you found the process fast and straight forward.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.