Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

The Cumberland Anmeldelser | Kundeservice Anmeldelser af https://www.feefo.com/reviews/cumberland-building-society | Feefo

Viser alle 11,916 anmeldelser

Mr Thorpe

7 years ago

Købsdato: 23/01/2017

Hvad Mr Thorpe sagde om The Cumberland:

Excellent service all the time. Helpful and friendly staff

Bob

The Cumberland

7 years ago

Hello Mr Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and in particular that you find our staff so helpful and friendly. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Hannah

Cockermouth

7 years ago

Købsdato: 10/04/2017

Hvad Mrs Hannah sagde om The Cumberland:

Pleased you are here in Cockermouth

I like having the branch to walk into and speak to a human and I like having the internet ability to do some things away from the branch without needing to talk directly.

Bob

The Cumberland

7 years ago

Hello Mrs Hannah

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Knowles

7 years ago

Købsdato: 05/04/2017

Hvad Mr Knowles sagde om The Cumberland:

excellent friendly staff

Always friendly and knowledgeable.

Bob

The Cumberland

7 years ago

Hello Mr Knowles

Kind regards

Bob Matthews

Customer Experience Manager

Mss Hetherington

7 years ago

Købsdato: 04/04/2017

Hvad Mss Hetherington sagde om The Cumberland:

Outstanding

The Cumberland are always true fly and extremely helpful. They advise you based on what's best for you and not what product they want to sell. Their banking is also very helpful and they go out of...

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Bob

The Cumberland

7 years ago

Hello Miss Hetherington

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Cooper

Appleby

7 years ago

Købsdato: 18/01/2017

Hvad Mrs Cooper sagde om The Cumberland:

We sold our house and set up new mortgage along with current accounts.

Visited both penrith and carlisle branch and service from everyone has been excellent

Bob

The Cumberland

7 years ago

Hello Mrs Cooper

Kind regards

Bob Matthews

Customer Experience Manager

Mr Park

7 years ago

Købsdato: 14/03/2017

Hvad Mr Park sagde om The Cumberland:

Great online bank app for mobile and helpful staff

Great banking app for mobile combining business and personal accounts also very helpful staff on the phone and in branch

Bob

The Cumberland

7 years ago

Hello Mr Park

Kind regards

Bob Matthews

Customer Experience Manager

Mr Coverdale

7 years ago

Købsdato: 10/04/2017

Hvad Mr Coverdale sagde om The Cumberland:

Very easy to use.

The account is easy to use and they are always friendly and willing to help. The only negative is that you can only see 6 months of transactions and it would be good to be able to go further back.

Bob

The Cumberland

7 years ago

Hello Mr Colverdale

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. Specifically with respect to your comment about only being able to see 6 months of transactions when using internet banking, we already have a project in place to address this, with the objective of being able to extend this to 13 months worth of transactions and for this enhancement to be implemented later this year.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Brunton

Henshaw

7 years ago

Købsdato: 20/03/2017

Hvad Mrs Brunton sagde om The Cumberland:

I have been more than happy to be a customer of the Cumberland, when NAT West shut in Hexham I was very disappointed as I wanted to deal with a person and not a machine. My needs have been fully met...

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Bob

The Cumberland

7 years ago

Hello Mrs Brunton

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your very kind comments to our team at Haltwhistle branch.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Walker

7 years ago

Købsdato: 04/04/2017

Hvad Mr Walker sagde om The Cumberland:

Accounts need more capacity. The staff are helpful & friendly.Website fine.

See title.

Bob

The Cumberland

7 years ago

Hello Mr Walker

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. In particular, I'd be keen to understand fully your comment about our accounts needing more capacity and if you would be happy to provide me with further details, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Miss Young

Penrith

7 years ago

Købsdato: 04/04/2017

Hvad Miss Young sagde om The Cumberland:

The service is always fab when I am in branch, Sam was lovely in my appointment and very very helpful I have already used my free card usage abroad!

Bob

The Cumberland

7 years ago

Hello Miss Young

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your kind comments to the relevant staff.

Kind regards

Bob Matthews

Customer Experience Manager

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Om The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom