Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

The Cumberland Anmeldelser | Kundeservice Anmeldelser af https://www.feefo.com/reviews/cumberland-building-society | Feefo

Viser alle 11,931 anmeldelser

Pålidelig kunde

7 years ago

Købsdato: 19/04/2017

Really helpful and they ring or text you if something looks suspicious on you a account which is great.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Fox

Carlisle

7 years ago

Købsdato: 18/04/2017

Hvad Mr Fox sagde om The Cumberland:

Quick Account Setup!

Really quick service! I visited in branch to get a business account for my new start up jellyfish business and the card was in my hand within two weeks! I was thoroughly impressed after being...

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Bob

The Cumberland

7 years ago

Hello Mr Fox

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Gentry

7 years ago

Købsdato: 03/02/2017

Hvad Mrs Gentry sagde om The Cumberland:

Excellent all round service!

Local branch always provides courteous, friendly, helpful and efficient service. I value the personal contact, the advice from knowledgeable staff about savings etc.

Bob

The Cumberland

7 years ago

Hello Mrs Gentry

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your kind comments to your local branch team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Tanham

7 years ago

Købsdato: 07/04/2017

Hvad Mrs Tanham sagde om The Cumberland:

Excellent, friendly, local service.

Bob

The Cumberland

7 years ago

Hello Mrs Tanham

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Pålidelig kunde

7 years ago

Købsdato: 22/04/2017

100% efficient in the Lancaster branch

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your kind comments to our team at Lancaster branch.

Kind regards

Bob Matthews

Customer Experience Manager

Pålidelig kunde

7 years ago

Købsdato: 20/03/2017

I have had no problems and they have done everything that was advertised

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Dr Robinson

7 years ago

Købsdato: 28/04/2017

Hvad Dr Robinson sagde om The Cumberland:

Professional and personalised

Friendly and personalised service. Very usable app.

Bob

The Cumberland

7 years ago

Hello Dr Robinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Ridley

Haltwhistle

7 years ago

Købsdato: 06/02/2017

Hvad Mrs Ridley sagde om The Cumberland:

Always helpful

Yes I would everyone is so helpful

Bob

The Cumberland

7 years ago

Hello Mrs Ridley

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. Its especially pleasing to hear how helpful you find our staff. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Bowe

Wigton

7 years ago

Købsdato: 25/01/2017

Hvad Mrs Bowe sagde om The Cumberland:

Staffing

The friendly relaxed informative and helpful staff

Bob

The Cumberland

7 years ago

Hello Mrs Bowe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account...in particular that you find our staff so helpful. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Rev Steve Collis

27 Townfoot Park, CA8 1RZ

7 years ago

Købsdato: 03/02/2017

Hvad Rev Steve Collis sagde om The Cumberland:

Very pleasant friendly staff. It is good to see a friendly face behind the counter a person who may well be on duty the next time you are in the branch

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

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Om The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom