Excellent service. The first trousers I ordered were too big so I returned them and ordered a different size. The returns process was easy and I was kept informed about my order.
pretty good. The items were received in two batches. I was returned and received refund however, that came after the second delivery yet it was one of the items in the first delivery that I had...
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Karen
Chums
4 hours ago
Thank you for your feedback. Its good to hear your pleased with the supply and returns service. However, we are sorry to hear that you are unhappy with the courier service used for your recent delivery. We appreciate that customers may have preferences when it comes to delivery providers. However, at present, we do not offer the option to select a preferred courier when placing an order. We work with a specific courier network for our deliveries, and orders are dispatched using the services available through that network. We understand this may be disappointing and apologise for any inconvenience this causes. Please be assured that your comments have been noted, as customer feedback is important to us and helps us review the services we provide.
Produktanmeldelser
Karen
Chums
4 hours ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Karen
Chums
4 hours ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Karen
Chums
4 hours ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.