Chums Anmeldelser

Thank you for your feedback. We are sorry to hear about your recent experience and understand how frustrating this situation must have been, particularly as the trolley was purchased for an 88-year-old gentleman. We apologise that the trolley arrived without the wheels and that you had to contact our Customer Services team several times before the issue was resolved. We appreciate how disappointing it was to be advised that the wheels had been dispatched on 04/08/2026, only for them not to arrive, and then to experience further delays while waiting for replacement wheels to be sent. I can see that the replacement wheels were successfully delivered on 24/08/2026, and we are pleased that the matter has now been resolved. However, we fully recognise that this does not make up for the inconvenience, uncertainty and frustration caused throughout the process. As a long-standing customer who has ordered from us for many years without issue, we are particularly sorry that on this occasion we did not provide the level of service you have come to expect. Thank you for bringing this matter to our attention. Your comments will be shared with the relevant teams to help improve both our order fulfilment and customer service processes going forward.

Thank you for your feedback.

We truly appreciate your positive feedback, thank you for your custom.

We truly appreciate your positive feedback, thank you for your custom.

Thanks for sharing your rating with us. Thank you for your custom.

We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.

We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.

Thank you for your feedback. We are sorry to hear that you were disappointed with the Pegasus Extra Wide Fit Touch Fasten Trainer. We understand your concern regarding the sole material. However, we can confirm that the product is advertised as having a "Manmade" sole rather than a rubber sole. We are sorry if this was unclear or if the material did not meet your expectations when you received the item. We appreciate you taking the time to share your comments, as customer feedback helps us to review our product information and ensure customers can make informed purchasing decisions. Thank you for bringing this to our attention.

We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.

Thank you for your feedback. We are sorry to hear that you were unhappy with the number of sales leaflets you received. We understand that some customers prefer not to receive promotional material and appreciate your comments regarding this. Your feedback has been noted, and we apologise that the inclusion of these leaflets detracted from your overall experience. Thank you for taking the time to share your views with us. Customer feedback is important in helping us review the information and marketing materials we send to our customers.

We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.