Jenny,
Really sorry for the inconvenience caused. We ship hundreds of orders every week with our courier company and every now and then, an order goes astray. In this instance they delivered to the wrong apartment address. We made a note of this and followed up directly with the courier depot and the driver responsible.
I can assure you that we are here and ready to handle any future orders you may place.
Rgds,
Michael
Really disappointing customer service. They could do with a bit of personal empathy.
Michael
Beechfield Healthcare
2 years ago
Ann,
Again, as I wrote over on the Product Feedback reply, I am sorry that our customer service did not meet the standards you expected. I can assure you that we take great pride in the friendly and courteous manner in which we deal with our customers.
Yours sincerely,
Michael O'Brien
Produktanmeldelser
Michael
Beechfield Healthcare
2 years ago
Ann,
I am sorry to hear of your issue with the Raised Toilet Seat.
We sell a wide range of healthcare products but we have a very clear set of guidelines when it comes to sanitary / hygiene products and it clearly states on the website:
"Please note, we have a duty of care to our customers and for hygiene reasons, we cannot risk spreading infection and therefore cannot accept returns on toileting, incontinence, showering, respiratory or bedding products."
We do not accept returns for any sanitary / hygiene products even if the package / wrapping is unopened.
In addition, we take great pride in the friendly and courteous service we provide to our customers and I'm sorry that you felt let down on this occasion.
Yours sincerely,.
Michael O'Brien
Købsdato: 13/05/2024
1
Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Very good product at a good price and came on time
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