Very straightforward. We had a choice of Seaview or walk-in shower (Not both). The person I spoke to was very helpful and I was able to understand her.
Using Barnes for the first time I found the assistant at Barnes very helpful especially as they had to phone the hotel to see if there was a room vacant.The response was next day . The process is...
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Rachel
Barnes Coaches
2 months ago
Thank you for taking the time to share your feedback. It is especially disappointing to learn that your first experience with Barnes Holidays did not meet the expectations set by recommendations from your friends.
I am sorry to hear that you were unimpressed with the level of service you received, particularly from the driver. We expect our drivers to be helpful, professional and attentive to the needs of all passengers, especially those who may require additional assistance when boarding or leaving the coach. Your comments regarding the lack of assistance and communication during the trip are concerning and do not reflect the standards we aim to provide.
Please be assured that your feedback will be shared with the relevant management team so that the issues you have raised can be reviewed and addressed appropriately.
We appreciate you bringing this to our attention and regret that your first journey with us left you with an unfavourable impression. We hope we may have the opportunity to restore your confidence in Barnes Holidays in the future.
Kind regards,
Rachel Beechey
Customer Experience and Feedback Manager
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts