TravelUp Anmeldelser

Good afternoon, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the inconvenience this has caused during your long-haul journey. We understand how important special meal requests are, particularly for dietary and medical needs such as gluten-free meals, and we sincerely apologise that this was not correctly communicated to the airline in the first instance. We also regret that your follow-up email while you were in Australia did not receive a timely response from our team. This is not the level of service we aim to provide, and we completely understand your disappointment. We are also sorry to hear that you had to contact the airline directly to resolve the matter, which should have been handled through us. Your feedback has been noted and will be reviewed with the relevant teams to help improve our processes and communication with airlines going forward. If you would still like us to review your return journey request, please contact our customer support team with your booking details so we can assist you further. Thank you again for your feedback, and we are sorry for the inconvenience caused. Regards, TravelUp

Good afternoon, Thank you so much for your 5-star review. We really appreciate your kind words and are delighted to hear that you felt kept updated throughout the whole journey. Providing clear communication and a smooth experience for our customers is always a top priority for us. We truly value your support and look forward to helping you again in the future. Regards, TravelUp

Good afternoon, Mr. Birkitt, Thank you very much for your 5-star review. We’re so pleased to hear you had a very good experience and that you felt well informed throughout the whole journey. Your feedback means a great deal to us, and we truly appreciate your support. Regards, TravelUp

Good afternoon, Thank you for your feedback. We are sorry to hear about your experience when trying to contact us for changes or cancellations. We understand how frustrating it is when you need urgent assistance and are unable to reach our team by phone, and when email responses take longer than expected. This is not the level of service we aim to provide, especially in situations where time-sensitive support is required. While we are glad to hear the booking process itself met your expectations, we regret that the after-sales support did not. Your comments regarding response times and accessibility have been noted and will be shared with the relevant teams for review and improvement. We appreciate you bringing this to our attention and are sorry for the inconvenience caused. Regards, TravelUp

Good evening, Mr. Grantham, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration caused by the change request. We understand how disappointing it can be when a minor amendment is required and the associated service fees are higher than expected. Our service charges reflect the administrative effort involved in processing changes with airlines, which can vary depending on fare rules and ticket conditions. However, we are sorry that this was not clearly explained to you and that it led to dissatisfaction. We are also pleased to hear that the airline was able to assist you directly, though we understand this has left you feeling frustrated with our service in comparison. Your comments have been noted and will be reviewed internally as part of our ongoing efforts to improve transparency and customer experience. Thank you again for your feedback, and we are sorry that your experience did not meet expectations Regards, TravelUp

Good afternoon, Mr. Jowett, Thank you for your wonderful 5-star review. We’re so pleased to hear that you appreciated the constant updates and timely ticket emails, and that everything went smoothly without any issues. Your feedback is greatly appreciated, and we look forward to helping you again in the future. Regards, TravelUp

Good afternoon, Mr. Swamynathan, Thank you so much for your fantastic 5-star review. We’re delighted to hear that you found our team very helpful and appreciated our commitment to your itinerary. Providing a smooth and reliable experience for our passengers is always our priority. We truly appreciate your support and hope to assist you again soon. Regards, TravelUp

Good afternoon, Mrs. Handley, Thank you for taking the time to share your feedback and for your 3-star review. We are pleased to hear that parts of your experience met your expectations, and we truly appreciate your comments. At the same time, we are sorry that your overall experience did not fully meet the standard you were hoping for. Your feedback is important to us and has been shared with the relevant team as we continue working to improve our service and customer experience. Thank you for choosing us, and we hope to have the opportunity to provide you with a better experience in the future. Regards, TravelUp

Good afternoon, Miss Ramsay, Thank you for your 4-star review. We are pleased to hear that you found the booking process easy and that you received a comprehensive itinerary. It’s great to know that overall you had a good experience. We also appreciate your feedback regarding the need to complete certain arrangements such as flight confirmation, seat selection, and meal preferences directly with the airline. We understand how this may have felt a little less seamless, and your comments have been shared with the relevant team for review as we continue working to improve the coordination between our service and airline processes. Thank you for choosing us, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon. Mr. Nasur, Thank you for your 5-star review and kind feedback. We’re delighted to hear that you were happy with the service provided. Your support is greatly appreciated, and we look forward to assisting you again in the future. Regards, TravelUp