TravelUp Anmeldelser

Good afternoon, Mrs. Mahat, Thank you for your 4-star review. We are pleased to hear that you had a positive experience with our service and truly appreciate your feedback. We are always looking for ways to improve and would welcome any further comments on how we can make your experience even better next time. Thank you for choosing TravelUp, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Miss Solenkova, Thank you for your feedback, and we are very sorry to hear about your experience. We fully understand how frustrating it is when you are unable to reach customer service and do not receive a timely response to your emails. This is not the level of support we aim to provide, especially when customers need urgent assistance. We sincerely apologise for the delay in responding to your queries. Your concerns have been noted, and we regret the inconvenience and stress this situation has caused you. Please be assured that we take such feedback seriously and are reviewing our communication processes to improve response times and accessibility for our customers. If your issue is still unresolved, we kindly ask you to resend your booking details so we can prioritise your case and assist you as quickly as possible. Thank you for your patience and for bringing this to our attention. Regards, TravelUp

Good afternoon, Dr. Ding, Thank you for your 5-star review. We are pleased to hear that you found the booking process easy and hassle-free, and that you have not experienced any issues. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Thank you for your 5-star review. We are pleased to hear that you found our service supportive and that you received timely guidance throughout your travel experience. It is great to know that this helped make your journey smoother. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Samarita, Thank you for your 5-star review. We truly appreciate you taking the time to rate your experience with us. Whilst you did not leave any additional comments, we are delighted to know that we met your expectations. Your support means a great deal to our team, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Ihtisham, Thank you for taking the time to share your feedback. We are very sorry to hear about the issue you experienced at check-in and the frustration caused by the baggage allowance discrepancy on your booking. We understand how upsetting it must have been to be faced with unexpected charges and to have to leave items behind when travelling. Please accept our sincere apologies for the inconvenience caused. We appreciate how important it is for baggage information to be clear and accurate, and we are sorry that in this instance your experience did not meet expectations. Your comments have been shared with the relevant team for urgent review so we can investigate the details of your booking and the information provided. If you have not already done so, please contact us directly with your booking reference so we can look into this matter further and assist you accordingly. Regards, TravelUp

Good afternoon, Miss. Olaniyan, Thank you for your 4-star review. We are pleased to hear that you had a positive experience with our service, and we truly appreciate you taking the time to share your feedback. It’s great to know that you were satisfied overall, and we value your comments as they help us continue to improve and enhance our customer experience. Thank you for choosing us, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Miss Parmar, Thank you for sharing your feedback. We are very sorry to hear about your experience and the difficulties you faced during a particularly stressful time. We fully understand your frustration regarding the lack of support and the delay in receiving your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and distress caused. Situations involving disrupted travel and regional issues, such as those affecting the Middle East, can sometimes lead to delays in airline confirmations and refund processing. However, we recognise that this does not excuse the lack of timely updates or difficulty in reaching our support team. We would like to reassure you that your comments have been noted and will be reviewed with the relevant teams. If your refund is still pending, please contact our customer support team with your booking details so we can investigate and prioritise your case. Thank you again for your feedback, and we are sorry that your experience did not meet expectations. Regards, TravelUp

Good afternoon, Mrs. Greaves, Thank you for your 5-star review. We are delighted to hear that you consistently have a perfect experience when booking with TravelUp, and we truly appreciate your continued loyalty and support. It is wonderful to know that we remain your first choice for travel bookings. We look forward to assisting you again with your future trips. Regards, TravelUp

Good afternoon, Mrs. Olabiyiolatayo, Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you and your wife have experienced regarding the requested flight change. We understand how stressful it must be when travel plans are affected by visa issues, and we sincerely apologise that our response so far has not met your expectations or provided a timely resolution. Change requests are often subject to airline fare rules and approval, and may require coordination with the airline before any amendments can be made. However, we are sorry that this process has not been clearly communicated to you and that you feel your request has not been properly handled. This is not the level of service we aim to provide, and we appreciate how frustrating this situation must be. We would like to review your case urgently and ensure it is progressed without further delay. Please contact our customer support team with your booking reference so we can investigate and assist you as quickly as possible. Thank you again for your feedback. Regards, TravelUp