TravelUp Anmeldelser

Good afternoon, Mrs. Tanner, Thank you for your 5-star review. We are delighted to hear that you have had brilliant service on both of your bookings with TravelUp. It is great to know that you were satisfied with your experience and that you plan to book with us again in the future. We truly appreciate your continued support and look forward to assisting you again. Regards, TravelUp

Good afternoon, Mr. Marri, Thank you for your 5-star review. We are delighted to hear that you had a brilliant experience. Your feedback is greatly appreciated and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Reece, Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the flights and pricing, however we are sorry to learn about your concerns regarding the e-ticket format and the uncertainty this caused. We understand how worrying it can be when documentation is provided in PDF format and reassurance is needed regarding ticket validity. Please be assured that this is a standard industry practice, and your booking is confirmed directly with the airline once issued. Your comments have been shared with the relevant team so we can continue to improve clarity and communication for our customers. Thank you for choosing us, and we appreciate your feedback. Regards, TravelUp

Good afternoon, Dr. Akor, Thank you for your 4-star review. We are pleased to hear that you had a positive experience overall and that you found the booking process and service helpful. We really appreciate your feedback, as it helps us understand what we are doing well and where we can continue to improve our customer experience. Thank you for choosing us, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Yu, Thank you for your 5-star review. We are delighted to hear that you felt well cared for and that the follow-up information provided was useful and appreciated. Delivering attentive and supportive service is very important to us, and it’s great to know this was reflected in your experience. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp

Good evening, Mr. Qiang Ma, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the concern it caused ahead of your flight. We understand how distressing it must have been to receive unclear or misleading messages so close to your departure, and we sincerely apologise for any anxiety this may have caused. This is not the level of communication or service we aim to provide. We also regret that this situation was not followed up with a proper clarification or apology at the time. Your comments have been noted, and we will be reviewing this with the relevant teams to ensure better accuracy and communication in the future. If your booking is still affected or you require further assistance, please contact our customer support team with your booking reference so we can look into this for you directly. Thank you again for your feedback, and we are sorry for the inconvenience caused. Regards, TravelUp

Good afternoon, Mr. Coe, Thank you for your 5-star review. We are pleased to hear that you found the service very quick and easy to use. It’s great to know you had a smooth experience. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp

Good morning, Mrs. Tilley, We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused. We understand how distressing it must have been to experience repeated long waiting times when trying to reach our Customer Support team, as well as calls being disconnected and difficulty in resolving your request. We also regret that you had to contact us multiple times and still did not receive the assistance you needed. Please be assured that this is not the level of service we aim to provide. Your feedback regarding call handling, communication issues, and overall support has been taken very seriously and will be reviewed internally as part of our ongoing efforts to improve our service. We are also very sorry to hear that this situation resulted in you needing to arrange an alternative return trip at additional cost. We fully understand how stressful and disruptive this must have been for you. We sincerely apologise once again for the inconvenience caused and thank you for taking the time to share your experience. Regards, TravelUp

Good morning, Mr. Kennedy, Thank you very much for your kind feedback. We are delighted to hear that you were happy with our service. Your support is greatly appreciated, and we are always pleased to know when our team has been able to assist you well. We look forward to helping you again with your future travel plans. Best regards, TravelUp

Good morning, Mr. Siddiqui, We are very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. We completely understand how concerning it must have been when your return flight was affected by an airline schedule change, and we regret the delay you experienced when trying to reach our support team. We also apologise that the confirmation you were expecting was not provided within the timeframe you were advised. Please note that flight schedule changes are controlled by the airline and require re-issuance of updated tickets once the changes are received. However, we fully appreciate that the delays in communication and follow-up you experienced did not meet the standard of service we aim to provide. Your feedback regarding response times and communication handling has been taken seriously and will be reviewed internally as part of our ongoing efforts to improve our service. We sincerely apologise once again for the inconvenience caused and appreciate you taking the time to share your experience. Regards, TravelUp