Straightforward and friendly service giving step by step information.
0
Rhannwch
PB
Pauline Bennett
Dilyswyd gan Feefo
GBR
5 days ago
What Pauline Bennett said about West Brom Building Society:
West Brom building society
Excellent . Lovely ladies so very helpful sat with *Personal information removed by Feefo* for over a hour helping me change my accounts
She also sorted things out for my dad and helped him into a...
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Gemma G
West Brom Building Society
1 day ago
Hi Pauline. Thanks so much for your wonderful feedback. We’re delighted to hear about the excellent service you and your dad received at out Oldbury branch, and we’ll be sure to pass on your kind words. – Gemma G.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Frustratinf
Ellena
West Brom Building Society
2 days ago
I'm sorry to hear you feel this way. Should you wish to discuss this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Ellena.
0
Rhannwch
SL
Susan Lowe
Dilyswyd gan Feefo
4 days ago
What Susan Lowe said about West Brom Building Society:
Sedgley
Always happy with the service that l get when l go into sedgley branch all staff are very helpful and pleasant always look after there staff many thanks Susan Lowe S
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Efficient and friendly
0
Rhannwch
AD
Adrian
Dilyswyd gan Feefo
GBR
4 days ago
What Adrian said about West Brom Building Society:
5 Star
Call was answered promptly and politely. Surj was able to fully answer my query.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Superb service
Very prompt, good quality service and a promise to rectify a mistake with my account including backdating unpaid interest. Exactly the service a customer expects.
Ellena
West Brom Building Society
1 day ago
Thanks for taking the time to leave feedback. It’s great to hear you're happy with the service and we're pleased we could put things right for you. – Ellena.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Best in class service
Prompt, polite, informed and friendly.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Great mortgage provider
West Brom are the best. Fantastic customer service, great rates and understanding staff. I am not in the habit of recommending financial institutions but I actually have recommended West Brom to...
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Julian
West Brom Building Society
2 days ago
Thanks for your kind feedback. It’s lovely to hear you’ve had such a positive experience with us, and we're especially grateful that you've recommended West Brom to your friends. Julian.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
4 days ago
Marvelous and satisfactory visit
Had problem with cheque .Girl on reception very helpful explaining what would happen under various circumstances.Left feeling reassured.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.