Spoke to Steve on the telephone he was friendly and helpful
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you very much for leaving your feedback with us after your booking with Steve!
Steve will be delighted to hear that you were pleased with the service he provided you with, and we will be sure to pass your praise onto him.
Wishing you a great trip with us on your Majestic Yangtze tour in April where we look forward to your feedback upon your return!
Kind regards,
Shanice
Despite completing form online no one seemed to know what I wanted and that I had a quote. The tour I opted for said I could fly from Birmingham but when I asked why I had been allocated Heathrow I...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to provide us with your comments. You are correct your Vietnam Impressions tour allows you to fly from Birmingham, however with our fantastic limited special offer where our customers can also take advantage of two free nights in Cambodia, this is in conjunction with Cathay Pacific who regretfully do not fly from Birmingham in this special event.
We sent you a confirmation email which kindly requests your passport eight weeks prior to departure, however we apologise if you feel this was not conspicuous. This then takes our visa department no more than four weeks to process so that you have your passport back in time for your holiday. Your Cambodia visa is only valid for three months from the date of issue, which is why we stick to these time scales.
We would like to thank you for choosing Wendy Wu and we are sure that you will have a fantastic tour with us in May!
If you have any further queries then please do not hesitate to contact our operations department.
Kind regards,
Shanice
The representative we spoke to was extremely helpful and friendly and the service we received could not have been better.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your service feedback regarding your recent booking with our agent Lisa!
We will pass on your kind words and if you have any queries regarding your Glories of China tour then please feel free to contact our operations department.
Kind regards,
Shanice
Dyddiad y pryniant: 30/11/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Our guides - Claire and Jerry were very good - a wealth of information.
Product reviews
Dyddiad y pryniant: 09/11/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Very professional service, very efficient
Product reviews
Dyddiad y pryniant: 16/11/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Very hectic fitting every thing in but well organised
Contacted via telephone all questions answered by knowledgeable and friendly staff. Details sent via e-mail as requested excellent service so far.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
We are delighted to hear that you are impressed with the service received thus far!
We thank you for booking with us and trust that you will have a fascinating and memorable trip seeing the world-renowned sights in China and Hong Kong.
Kind regards,
Shanice
Service was good, but the meals were somewhat rushed
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome back from your Wonders of China tour with Wendy Wu!
We appreciate and thank you for your comments. It has pleased us greatly to see that you have rated both the service and product received as excellent, however are apologetic to hear that you felt as though your meals were rushed. We have noted your comments and thank you once again for your feedback.
We would love to welcome you back on another truly magnificent tour with us again in the near future!
Kind regards,
Shanice
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.