I absolutely love this company. Such stylish products and a great range. The bottles make even tap water taste great. I've been using Water to Go for a couple of years now and hope to continue long...
Efficient delivery, but I got no black sleeve with the bottle. Simple instructions and the bottle is easy to use.
Dave Shanks
Water-to-Go
3 years ago
Hi , Forgive the formality but you chose to be anonymous
the sleeve is the silicon band round the centre of the bottle. The description is to differentiate each colour as we offer 6 colours, apologies for the confusion!
The water only drips out so the bottle does not work to provide drinkable water. Is pend 20 mins squeezing and tried tilting it up and down to get a few drips out but it is really not good enough....
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Dave Shanks
Water-to-Go
3 years ago
I am so sorry to hear about your issue, problems with flow rate are very rare indeed. In most cases, it is simply that the filter has not been soaked and so not activated fully. I am even more worried that you say that you have tried to contact us without reply. I set very high standards for customer service so am bitterly disappointed in this. How did you contact us? We cannot track your web address , did you use 2neilhammer@gmail.com
If you can let me know which bottle you bought and when, I'll take care of this matter immediately,
Dave Shanks
Founder
Dave Shanks
Water-to-Go
3 years ago
Thanks for the clarification. We cannot find any trace of your email on our system. As stated, the bottle you selected is not squeezy, it is designed to be strong and robust for longevity. If a squuezy bottle is required, we would recommend our active bottle range. Thse are fitted with the same filter but if you want to decant, this is the best option.
We will send a returns label so that we can check the usit and arrange a refund.
Product reviews
Dave Shanks
Water-to-Go
3 years ago
I am so sorry to hear about your issue. Issues with flow rate are very rare. In most cases it is simply that the filter has not been soaked and therefore not fully activated. I am even more worried that you say that you have tried to contact us without reply. I set very high standards for customer service so am bitterly disappointed in this. How did you contact us? Did you use the gmail address as we cannot find that in our inboxes at all.
If you can let me know which bottle you bought and when I'll take care of this matter immediately,
Dave Shanks
Founder
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