Dear Madam
Apologies for the formality but you have opted to remain anonymous.
We received your order on Friday 15th and it was dispatched the same day. We quote 48 hours service but Royal Mail does not count weekends. Your parcel was delivered on Wednesday 20th so 1 day later than anticipated. We are sorry for disappointing you.
Had you advised that this was a rush order, our team would have done their utmost to deliver using a 'special service'.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
