Service was ok except far too many annoying emails following purchase.
Capsules wouldn’t work in my Nespresso machine -:They are too small !
Ivan
Urban Brew
3 months ago
Thank you for your feedback, and I’m really sorry to hear about your experience.
We’ve sent you an email so we can look into this properly and make sure you’re taken care of. We’d definitely like to understand what happened and get this resolved for you. ☕💛-Ivan
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Urban brew are the best online supplier of coffee pods in Australia
Always a great experience ordering from Urban Brew! Love the coffee and it arrives fast plus it’s great value for money.
Ivan
Urban Brew
3 months ago
Thank you so much! We really appreciate the kind words - great coffee, fast delivery and good value is exactly what we aim for every time. Thanks for the support! ☕🙌-Ivan
0
Rhannwch
KA
Karen
Dilyswyd gan Feefo
AUS
3 months ago
What Karen said about Urban Brew:
Definitely recommend
Easy to order, fast service and great coffee.
Ivan
Urban Brew
3 months ago
Thank you so much! We’re so glad you found it easy, fast, and most importantly - great coffee! Really appreciate the support! ☕️💛-Ivan
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Smooth service and coffee
Ivan
Urban Brew
3 months ago
Smooth service and smooth coffee - that’s exactly what we aim for. Thanks so much for the support! 💛-Ivan
0
Rhannwch
CM
Carol Masuch
Dilyswyd gan Feefo
AUS
3 months ago
What Carol Masuch said about Urban Brew:
Great coffee pods
Love the pods and the coffee, great service and postage. I only have one comment, l bought 2 strengths and put them in a bowl, problem cannot tell the pods apart which is a bit annoying
Nicole
Urban Brew
3 months ago
Hi Carol! Thanks so much for the 5 stars, so glad to hear you are enjoying the coffee and were happy with the service and postage. 😊
0
Rhannwch
RM
Richard Mole
Dilyswyd gan Feefo
3 months ago
Nicole
Urban Brew
3 months ago
Thanks for the 5 stars Richard!
0
Rhannwch
PD
Peter Drennan
Dilyswyd gan Feefo
AUS
3 months ago
What Peter Drennan said about Urban Brew:
Best in brew coffee and gold medal service
This is an absolutely amazing company and the coffee is excellent as is the service. The level of pride in what they do and how important the customer is to them is what makes them stand out from...
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Ivan
Urban Brew
3 months ago
That’s such an incredible message - thank you ☕🏅
We genuinely take a lot of pride in what we do, so hearing that it comes through in both the coffee and the service means everything. I’ll make sure Toby and the whole team see this. Going the extra mile isn’t just talk for us - and support like yours makes it all worth it.
Really appreciate you taking the time to share this. 💛-Ivan
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 months ago
Amazing flavour and compostable pods what’s not to love
Firstly the coffee is amazing, ordering and delivery is simple and easy and having a subscription helps keeps the cost down. I originally chose Urban brew because they use compostable pods which was...
Read more
Ivan
Urban Brew
3 months ago
WOW! Thank you so much for such a thoughtful review!
We love that you chose us for the compostable pods - and even more that the flavour won you over too ☕️🙌
So glad the ordering, delivery and subscription are making things easy, and it means a lot that you notice the little personal notes. We genuinely care about every order that goes out.
Thanks again for the incredible support. I've shared this with the team 💚-Ivan
0
Rhannwch
GP
Gregory Peck
Dilyswyd gan Feefo
AUS
3 months ago
What Gregory Peck said about Urban Brew:
Order processed and delivered in very good time.
Ivan
Urban Brew
3 months ago
Love to hear it! Fast processing and speedy delivery is exactly how it should be. Thanks for the support - enjoy the coffee. 💛-Ivan
0
Rhannwch
BD
Bev DeSilva
Dilyswyd gan Feefo
AUS
3 months ago
What Bev DeSilva said about Urban Brew:
Nothing is too much trouble for this friendly, helpful team.
I have called too early in the past forgetting the time difference in SA, hanging up thinking I’d call back later. Within 1/2 an hour a very friendly, helpful person calls back already knowing my...
Read more
Ivan
Urban Brew
3 months ago
That’s such a brilliant message - thank you ☕
We try hard to make things easy, so hearing that the follow-up calls and support haven’t gone unnoticed really means a lot. Time zones and all, we’ve got you covered.
I’ll make sure the whole team sees this - they’ll love it.
And we’re very glad the coffee and hot chocolate are delivering too. Appreciate you taking the time to share this. ☕💛-Ivan
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.