TravelUp Adolygiadau

Good evening, Mr. Khambhaita, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good evening, Mrs. Abdussalam, Thank you for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with TravelUp. Your kind words mean a great deal to our team and motivate us to continue providing the highest level of service. Thank you for choosing TravelUp. We look forward to helping you with your future travel plans. Regards, TravelUp

Good evening, Ms. Onuki, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to experience delays in communication, particularly when you were seeking assistance with your booking. We regret that our service did not meet your expectations and are sorry to learn that you feel your concerns and supporting evidence have not been adequately addressed. Providing timely and professional support is important to us, and we appreciate you bringing this matter to our attention. As you have indicated that you are pursuing the matter further, we remain committed to reviewing any outstanding concerns through the appropriate channels. If you would like us to carry out a further review, please email us at admin@travelup.com with your booking reference and any additional information you would like us to consider. Your feedback is valuable and will be shared with the relevant teams as we continue working to improve our customer service and communication. Regards, TravelUp

Good evening, Miss Abdollahi, Thank you for your feedback. We're sorry to see that your experience did not meet your expectations and that you awarded us a 1-star rating. As no additional comments were provided, we are unable to understand what went wrong. We would appreciate the opportunity to learn more about your experience and see if there is anything we can do to help. Please contact us at admin@travelup.com with your booking reference and details of your concerns, and our team will be happy to review your case. Your feedback is important to us and helps us improve our service. We hope to have the opportunity to restore your confidence in us. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration this situation has caused. We understand your concerns regarding your booking and appreciate how confusing it must have been. Requests to amend a booking do not normally result in a cancellation unless action is required based on the airline's fare conditions or booking status. We regret that the communication you received did not provide the clarity you expected. We appreciate you bringing this matter to our attention, and your feedback has been shared with the relevant teams as we continue working to improve our communication and customer experience. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Ms. Huang, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to receive differing fare quotations for your requested flight change, as well as experiencing lengthy waiting times when trying to contact our customer support team. We appreciate that this would have added to an already stressful situation. Please note that any fare difference and amendment costs are determined by the airline's fare rules and seat availability at the time the change is requested. As these are set by the airline, prices can vary and are subject to change until the amendment is confirmed. In addition, partially cancelling a booking is not always permitted, depending on the fare conditions attached to the ticket. We appreciate your comments regarding our communication and response times, and your feedback has been shared with the relevant teams as we continue working to improve our service. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration this has caused. We understand how disappointing it must have been to encounter discrepancies regarding your baggage allowance at the airport, as well as the uncertainty surrounding your return flight schedule. We appreciate how stressful these situations can be, particularly when travelling. Airlines are responsible for their own baggage policies and any schedule changes, and in some cases updates are received after a booking has been confirmed. However, we regret that the communication you received did not meet your expectations, and we appreciate your comments as they help us identify areas where we can improve. Your feedback has been shared with the relevant teams for review as we continue working to enhance our communication and customer experience. Thank you again for bringing these matters to our attention. Regards, TravelUp

Good morning, Miss Macgregor, Thank you very much for your 5-star review! We're delighted to hear that you had a positive experience with our service. Your kind words and support are greatly appreciated and serve as wonderful encouragement for our team. We look forward to assisting you again with your future travel plans. Have a fantastic trip! Regards, TravelUp

Good morning, Mr. Francis, Thank you for your wonderful 5-star review! We're delighted to hear that you received efficient service from the moment you booked right through to your day of travel. It's great to know that our travel updates helped keep you informed along the way. Your kind feedback is greatly appreciated, and we look forward to assisting you with your future travel plans. Regards, TravelUp