TravelUp Adolygiadau

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration this situation has caused. We understand your concerns regarding your booking and appreciate how confusing it must have been. Requests to amend a booking do not normally result in a cancellation unless action is required based on the airline's fare conditions or booking status. We regret that the communication you received did not provide the clarity you expected. We appreciate you bringing this matter to our attention, and your feedback has been shared with the relevant teams as we continue working to improve our communication and customer experience. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Ms. Huang, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to receive differing fare quotations for your requested flight change, as well as experiencing lengthy waiting times when trying to contact our customer support team. We appreciate that this would have added to an already stressful situation. Please note that any fare difference and amendment costs are determined by the airline's fare rules and seat availability at the time the change is requested. As these are set by the airline, prices can vary and are subject to change until the amendment is confirmed. In addition, partially cancelling a booking is not always permitted, depending on the fare conditions attached to the ticket. We appreciate your comments regarding our communication and response times, and your feedback has been shared with the relevant teams as we continue working to improve our service. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration this has caused. We understand how disappointing it must have been to encounter discrepancies regarding your baggage allowance at the airport, as well as the uncertainty surrounding your return flight schedule. We appreciate how stressful these situations can be, particularly when travelling. Airlines are responsible for their own baggage policies and any schedule changes, and in some cases updates are received after a booking has been confirmed. However, we regret that the communication you received did not meet your expectations, and we appreciate your comments as they help us identify areas where we can improve. Your feedback has been shared with the relevant teams for review as we continue working to enhance our communication and customer experience. Thank you again for bringing these matters to our attention. Regards, TravelUp

Good morning, Miss Macgregor, Thank you very much for your 5-star review! We're delighted to hear that you had a positive experience with our service. Your kind words and support are greatly appreciated and serve as wonderful encouragement for our team. We look forward to assisting you again with your future travel plans. Have a fantastic trip! Regards, TravelUp

Good morning, Mr. Francis, Thank you for your wonderful 5-star review! We're delighted to hear that you received efficient service from the moment you booked right through to your day of travel. It's great to know that our travel updates helped keep you informed along the way. Your kind feedback is greatly appreciated, and we look forward to assisting you with your future travel plans. Regards, TravelUp

Good morning, Mr. Sherlock, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've chosen TravelUp for your trips to Vietnam and that you've consistently felt confident booking with us. It's especially rewarding to know that you've found our responses prompt and our fares competitively priced. Your continued trust and loyalty mean a great deal to us. We look forward to assisting you with many more journeys in the future. Regards, TravelUp

Good afternoon, Miss Brookes, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused. We understand how concerning it must have been not to receive your booking confirmation when expected, particularly after payment had been taken. We also appreciate how this led to uncertainty regarding your travel arrangements. If you have not already done so, we kindly ask that you email us at admin@travelup.com with your booking reference and full details of your case. Our team will be happy to review the matter thoroughly and investigate the concerns you've raised. Thank you for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our service. Regards, TravelUp