Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
MF
Marina Firth
Dilyswyd gan Feefo
GBR
8 months ago
What Marina Firth said about The Works:
Did not receive any of it
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Always get good service ive stopped in their stores for years and I do the odd online shop too.
0
Rhannwch
SE
sadie exford
Dilyswyd gan Feefo
GBR
8 months ago
What sadie exford said about The Works:
Shame
I ordered 6 books and only 1 arrived. Talking with customer services to get it resolved has been painful. Still waiting. It is a shame as the works offers very good value for money. But I won’t be...
Read more
0
Rhannwch
JJ
Jill Johnson
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
AH
Alison Hawkins
Dilyswyd gan Feefo
GBR
8 months ago
What Alison Hawkins said about The Works:
Not the best
The parcel took longer than expected to be shipped. When received, one of the items had a broken box and half of the contents had spilled out into the packaging
0
Rhannwch
SH
samantha hardy
Dilyswyd gan Feefo
GBR
8 months ago
What samantha hardy said about The Works:
Failed delivery twice
Customer services was good.
But delivery just didn't get delivered for two orders.
They both said out for delivery and didn't turn up so I contacted the works and both times each delivery was...
Read more
0
Rhannwch
LC
Lynette Cummings
Dilyswyd gan Feefo
GBR
8 months ago
What Lynette Cummings said about The Works:
Brilliant service
Quick delivery
Good quality books and fantastic prices
Good choice in stock
Shop is always friendly and nice service
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 months ago
I ordered on line.
I had to wait a ridiculous 3 weeks for my books to arrive so I will not be buying from the Works again !!!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
9 months ago
Good service at Reading store
The staff at The Works, Reading are always helpful. I collect my orders from that store and there is always plenty more craft stuff and stationary to stock up on when you visit the store.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.