Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Easy to order, well package and reasonable price
Excellent
0
Rhannwch
SC
Susan Carpendale
Dilyswyd gan Feefo
8 months ago
What Susan Carpendale said about The Works:
Failed to supply half of order making delivery charge expensive
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Order not delivered and cancelled
Didnt receive my actual order. Given refund when asked and queried but then asked them to reissue but they couldnt. I then had to go elsewhere to find alternative gifts due to time deadline.
0
Rhannwch
ER
Elizabeth Rhodes
Dilyswyd gan Feefo
GBR
8 months ago
What Elizabeth Rhodes said about The Works:
Recommend- stress free transaction - would definitely order from them again
Excellent service - no complaints.
Ordered 4 jigsaws to avoid postage cost but one was out of stock. Thought I would then have to pay the postage but no they still posted for free.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Took too long, lost parcel in warehouse
Terrible service. Waited nearly a month for my order. Two weeks after order placed I was told that part of my order couldn’t be fulfilled. Then was told courier expecting parcel. When I called to say...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
EM
Emma
Dilyswyd gan Feefo
GBR
8 months ago
What Emma said about The Works:
Good Value but Poor Delivery Service
I do like The Works - good value for money.
However, I placed an order (over £100.00) The Works use the delivery company EVRI who has 'lost' my parcel.
When I contact The Works they said they...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Delivery is awful
I have had delivery issues at least 3 times ie not receiving a parcel because the products weren't available but when I immediately re-ordered it was accepted and did arrive - this happened twice,...
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0
Rhannwch
EW
Ewan
Dilyswyd gan Feefo
GBR
8 months ago
What Ewan said about The Works:
Very slow delivery
No spontaneous updates on order status, refund for one item without explanation. Other items received 3+ weeks after order date.
Items that eventually arrived were good. Item that was out of stock...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Good service
Kept informed from order to delivery.An item was out of stock and prompt refund processed
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.