How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau

http://www.theworks.co.uk

DA

Inspiring and empowering customers to read, learn, create and play

Service

3.2

/5

5

4

3

2

1

556

100

75

105

448

1,284

ratings over the past year

Arddangos pob 269,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

very unhappy with order

I had to wait nearly 3and a half weeks for my order to be delivered, and then one item was smashed. After the trouble I had getting the order I couldn't be bothered to contact you about it.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Poor

Made an online order for click and collect late October, after a month it was claimed to have been delivered to my house even though I requested collect from store Half my order is missing, not...