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The Works Adolygiadau

http://www.theworks.co.uk

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

ratings over the past year

Arddangos pob 269,282 adolygiad

Brian Clarke

Dilyswyd gan Feefo

8 months ago

What Brian Clarke said about The Works:

Non delivery

I ordered several calendars and after a month they still hadn’t arrived. I asked what had happened to them and was told that because of warehouse problems they couldn’t deliver them and instead...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Rusty

Dilyswyd gan Feefo

8 months ago

What Rusty said about The Works:

Great Service

Great web-site, easy to use. Plently of items to choose from and great prices too, all value for money. E-mailed me to let me know my order was on its way. Didn't take long to receive my order....

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Good products at excellent prices. Quick well-packaged delivery.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Very long delay with dispatching the order - 2 weeks.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Tony Masham

Dilyswyd gan Feefo

GBR

8 months ago

What Tony Masham said about The Works:

Shocking!!!!!

Took nearly a month to order 5 Calendar's, and I've still not received them.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Flimsy packaging

setting up an account and ordering was fine the delivery date & tracking details was accurate and fine when I went to pick up the 2 x packages I could see that the boxes were quite flimsy for their...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Took nearly one month to arrive, item missing from my package. Usually i have no problems and have ordered many times but on this occasion, service was awful.

Sarah Hann

Dilyswyd gan Feefo

GBR

8 months ago

What Sarah Hann said about The Works:

What a let down

Ordered and 2 weeks later has heard nothing about where my order was. Went into my local store and turns out they had paused their click and collect service. No warning or email or anything to tell...

Joanne Harrington

Dilyswyd gan Feefo

8 months ago

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Very slow online service

This has to be some of the slowest postage I’ve ever encountered from an online retailer. After placing my order on the 6th November, I didn’t hear a thing until the 20th November, when they...

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