Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
No toys, no updates and non existent Customer Service.
I recently ordered 3 toys for my grandsons birthday to be played with at his party. After almost 4 weeks when his birthday had long gone, I received a message saying that one of the items was out of...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order could not be fulfilled on this occasion.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Bad customer service
Absolutely terrible. Half of the products not delivered, extremely late delivery almost a month from the date of ordering and only refunded for some items not delivered not all. Products damaged...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry that your order arrived later than expected.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Sloppy, late delivery
Order arrived over a month late. When it did arrive half the items were missing and what did arrive was broken or damaged. No communication from them and eventually I did get a refund but that didn't...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that we were not able to fulfil your order on this occasion.
Our records show that our customer service team have issued a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Order in store not online
Ordered online on the 8th and got in contact by the 22nd as I didn’t receive my parcel! Only to be told there’s delays but cannot say a date. It took too long even after waiting then I just requested...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you cancelled your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. This is advised on our website.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Books for school
Excellent price, delivery. Only downside was poor packaging. I would definitely use them again .
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Avoid online orders
The customer service is a continually let down. Items arrive massively late without you being kept up to date about the status of your order and then you are told that some items are now unavailable...
Read more
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order arrived late with items missing,
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Terrible
Absolutely terrible. Waiting a month on an item I ordered for click and collect for my daughters birthday. No communication. I did email and thry said would be delivered that day to store...still...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show that this order has been despatched. as soon as it arrives into store the store will send you a confirmation email to collect.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Late delivery and damaged product
I placed my order on the 8th of September and I was told it would be delivered within 10 working days. I didn’t receive my order until 4th of October. There was no communication from The Works and...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that your order arrived later than expected.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Awful communication
No delivery after 2.5 weeks only when I contacted did I get a response to say I should have seen delivery was delayed on their website - the website only says 10 working days for...
Read more
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We can confirm that due to our warehouse move there have been issues , We apologise that your order has been cancelled and refunded.
We are working hard on getting our processes rectified.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
IR
Irene
Dilyswyd gan Feefo
10 months ago
What Irene said about The Works:
The delivery took so long and there was no update at all
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that your order took longer to arrive than expected.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.