Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
KM
Kevin Moore
Dilyswyd gan Feefo
GBR
10 months ago
What Kevin Moore said about The Works:
Avoid purchasing from this company
Very poor. Order placed well in time for a birthday l, stock was in UK & acknowledged that delivery would be soon, advised by carrier Evri that order was wit them & tracking details showing awaiting...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Poor online customer service
Online order made for around 12 items. Had an email that one was out of stock as soon as I'd paid yet was still on the website. I knew there was a shipping delay and wasn't in a hurry for it. Parcels...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Rhannwch
LS
Lucy Sheppard
Dilyswyd gan Feefo
GBR
10 months ago
What Lucy Sheppard said about The Works:
Service - the works
Helpful
Friendly
Happy to talk too
0
Rhannwch
B
B
Dilyswyd gan Feefo
10 months ago
What B said about The Works:
****
**** end of
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that you cancelled your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has been in touch and have issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
AP
amber plant
Dilyswyd gan Feefo
GBR
10 months ago
What amber plant said about The Works:
Don’t bother
It’s been a month and I have only received 1 out of 6 items on my order, one has been refunded and I’ve received zero communication as to when the rest of my order will be delivered. These were gifts...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show that this order has been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Always a pleasure to deal with The Works, either online or in store.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Excellent company
Order received when promised in good order
0
Rhannwch
JB
Janet Baker
Dilyswyd gan Feefo
GBR
10 months ago
What Janet Baker said about The Works:
Excellent
Excellent
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Have not read the books yet
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Great value . Quick delivery.
Ordered artists pencils and paint brushes for my granddaughter. Great value.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.