How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau The Edinburgh Natural Skincare Company

Arddangos pob 5,474 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Solid bar handcream

Absolutely love my solid bar hand cream, it soaks in with no residue and smells wonderful. Can’t wait to try the others.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Product reviews

Dyddiad y pryniant: 08/01/2023

Helen Haines Mrs.

Dilyswyd gan Feefo

3 years ago

What Helen Haines Mrs. said about The Edinburgh Natural Skincare Company:

I love the solid hand cream bar makes my hands so soft without being greasy,love the little tin in comes in too,ostage was very quick,very happy

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Product reviews

Dyddiad y pryniant: 28/12/2022

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Everything was excellent

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Dyddiad y pryniant: 28/12/2022

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Fabulous product

Great moisturiser for hands and super fragrance . Easy to use and feels luxurious.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Product reviews

Dyddiad y pryniant: 07/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Perfect

This the first time I’ve used this product and I love it. The soap smell really good and the hand cream is really good. I would recommend them to anyone.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Dyddiad y pryniant: 07/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Please don't take the 3 stars as criticism of the product. Because of the Royal mail I have yet to receive it.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. We can see that this is currently in transit using your tracking number. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

Dyddiad y pryniant: 07/01/2023

linda lumpkin

Dilyswyd gan Feefo

3 years ago

What linda lumpkin said about The Edinburgh Natural Skincare Company:

I kinda loving this stuff!

Service was good. Of course, ordering from across the pond added time onto the delivery, nothing we can do about that! But products arrived in good shape and packaged safely.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Product reviews

Dyddiad y pryniant: 06/01/2023

Robin de Jongh

Dilyswyd gan Feefo

3 years ago

What Robin de Jongh said about The Edinburgh Natural Skincare Company:

Fijne ervaring

Makkelijk om de bestelling te plaatsen en snelle levering naar Nederland/EU. Fijn product

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your review, we really value your feedback!

Product reviews

Dyddiad y pryniant: 27/12/2022

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

I never received my order but paid for it.

Poor customer service.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

would you be able to contact us at support@edinburghskincare.com? Using your order number, this looks to have been delivered on 12th January 2023? Many Thanks

Dyddiad y pryniant: 26/12/2022

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

EXCEPTIONAL

Oh, my goodness, the products are just fantastic. I wish they were sold in the USA but I'll order anyway. The quality is excellent and the customer service has been wonderful. Don't hesitate to...

Product reviews

Dyddiad y pryniant: 06/01/2023

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

The Edinburgh Natural Skincare Company Adolygiadau

Golden Rosewood Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchLove this handcream, smells wonderful, soaks in quick and doesn’t leave and residue. Can’t wait to try other others.

Luxury No. 1 Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Reverie Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Eternal Anti Ageing Super Serum & Face CreamMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchHaven't been using this very long BUT I do see a change in my skin tone. And I LOVE LOVE LOVE the fragrance.

The Queen Bee Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchFijne zeep, mooi om cadeau te geven

Eternal Anti Ageing Super Serum & Face CreamMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchThe smell was a little overwhelming at first but now have gotten used to it. I love them.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?