How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau The Edinburgh Natural Skincare Company

Arddangos pob 5,474 adolygiad

Mandy Sykes

Dilyswyd gan Feefo

York

3 years ago

What Mandy Sykes said about The Edinburgh Natural Skincare Company:

Good service, but many items out of stock.

Many of the bars were out of stock. Ordering was easy and items arrived promptly.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi Mandy, thanks for the lovely review on our beautiful products. We really do enjoy making them and hearing such positive feedback. Our factory are working hard to make sure all products are available. Please do keep checking back on your favourites or any recommendations! Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 05/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Excellent products

I really like their products and keep ordering them. They are wonderful for my skin. Ordering is easy and delivery quick. I warmly recommend this company.

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

That is brilliant to hear! So pleased you recommend our lovely products and business. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 17/01/2023

Jane Brookes

Dilyswyd gan Feefo

South Yorkshire

3 years ago

What Jane Brookes said about The Edinburgh Natural Skincare Company:

The best BAR none

Speedy delivery, we’ll packaged and look so much more expensive

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

We're so glad you love your hand cream bars! Thank you for taking the time to review! Emma - ENSC

Product reviews

Dyddiad y pryniant: 17/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

No replies, no delivery, no clue where my money went

More than two weeks have gone by since I placed my order, and I have yet to hear anything about it. I have tried to contact the company twice, and crickets. Is this actually a scam??? I will update...

Dyddiad y pryniant: 17/01/2023

Debra Munson

Dilyswyd gan Feefo

3 years ago

What Debra Munson said about The Edinburgh Natural Skincare Company:

I placed my order on January 9, 2023. I have not yet received my order. I

I placed my order on January 9 and have yet to receive my order. I don’t know if or how it is being shipped. I wanted these lotion bars for Valentines Day for my girls.

Dyddiad y pryniant: 07/01/2023

Julie MCGINLEY

Dilyswyd gan Feefo

3 years ago

What Julie MCGINLEY said about The Edinburgh Natural Skincare Company:

Good

I service was good.

Product reviews

Dyddiad y pryniant: 17/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

i want to try the hand bars yet haven’t received them

My FIRST order was placed 1-2-23 for $74 US dollars I’ve not received that order or a shipping/tracking number, I also placed the order this email is about haven’t heard anything about it either

Dyddiad y pryniant: 14/01/2023

Maj-britt Schmidt

Dilyswyd gan Feefo

3 years ago

What Maj-britt Schmidt said about The Edinburgh Natural Skincare Company:

Dårligt

har aldrig modtaget mine vare

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thank you for your message - we have been looking into this for you with your order number. This was despatched from our fulfilment centre when your order was placed however there have been numerous problems with Royal Mail where there has been a severe backlog of parcels due to ongoing strike action and the most recent cyber attack. Please accept our apologies for the continued delay. We are really disappointed that negative reviews are from the current postal service and are certainly not a reflection of our company or the products that you have ordered.

Maj-britt Schmidt

3 years ago

Har stadig ikke modtaget mine vare, og I vælger ikke at sende nye til mig??

Product reviews

Dyddiad y pryniant: 01/01/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Extremely disappointed

I am hugely disappointed that not only has my item not been delivered, I have sent emails to your company and had an automated response saying you’d received the email and would reply. I have heard...

Dyddiad y pryniant: 06/01/2023

Lori Walker

Dilyswyd gan Feefo

Texas, USA

3 years ago

What Lori Walker said about The Edinburgh Natural Skincare Company:

Long delay in receiving my order

I have not received my order nor has there been any communication about the delay. I read on social media that there is a Royal Mail workers' strike. I realize that is completely out of the...

Dyddiad y pryniant: 06/01/2023

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

The Edinburgh Natural Skincare Company Adolygiadau

Geranium and Sweet Orange Luxury Lip BalmMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchLove this product. I use balm regularly, this is the best I have ever used.

Gardener?s Solid Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchExcellent for hard working hands. Not keen on the scent.

3 Symmetry Hand Cream BarsMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchThe hand cream bars work really well, but the scents are disappointing. My hands have never felt so soft, usually are dry and cracked in winter.

3 Symmetry Hand Cream BarsMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchHar aldrig modtaget varerne og I siger det er Posten, men I sender ikke nye til mig

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?