How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau The Edinburgh Natural Skincare Company

AT

Amy Taylor

Dilyswyd gan Feefo

Montreal

3 years ago

What Amy Taylor said about The Edinburgh Natural Skincare Company:

Absolutely horrible customer service.

I loved my first order from this company and was happy to support a small business. So I placed a second order. BIG MiSTAKE. I ordered almost 2 months ago and have sent several emails inquiring about...

Emma

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that Customer Service hasn't hit the mark, we have been unable to access our emails so trying to reach our Customers via platforms like Feefo. Could you please let me know the issues you had emailed over and I will look at this as priority? Kind Regards, Emma - ENSC

AT

Amy Taylor

3 years ago

The issue I emailed several times about was in regards to my order 8511 which was placed on January 3rd. At this point I have had to order products elsewhere and want a refund of what I was charged. It’s been almost 2 months since my order and I only got a reply when I left a negative review. Please let me know when my refund will be processed. Thank you.

Dyddiad y pryniant: 03/01/2023

0

GL

grace lee

Dilyswyd gan Feefo

Vancouver, Canada

3 years ago

What grace lee said about The Edinburgh Natural Skincare Company:

The wait was very, very long with limited communication. My Christmas gifts didn't get delivered last year as I received most but not all of my order in January 2023. I have written customer service...

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi there, I'm really sorry to hear that your order has not been completely fulfilled as yet. I will be investigating this for you as a matter of priority. I have contacted our fulfilment centre and will get back to you as soon as I hear. Kind Regards, Emma - ENSC

GL

grace lee

3 years ago

Thank you for checking into my order. I believe someone checked it as complete but I am still waiting to hear back whether it was sent out or just forgotten about. Cheers.

Emma

The Edinburgh Natural Skincare Company

3 years ago

Good Afternoon, would you please be able to let me know the items that are still outstanding? Kind Regards, Emma - ENSC

GL

grace lee

3 years ago

Hello Emma, Yes, I just received my remaining soaps. They are amazing but hopefully the wait won't be 3 months for them. Cheers.

Product reviews

Dyddiad y pryniant: 03/12/2022

0

MM

Maryjo Mcgucken

Dilyswyd gan Feefo

3 years ago

What Maryjo Mcgucken said about The Edinburgh Natural Skincare Company:

Worst experience ever

Wish I could give it less than 1 star. As of now I have never received my orders. There were 2. I emailed you numerous times and all I got was the auto generated response. Thank you very little, that...

Emma

The Edinburgh Natural Skincare Company

3 years ago

Please accept my apologies for the delay in receiving your order and the issues we've had with Customer Services. We have had issues with our email address so trying to reply to everyone through all the other platforms. We are working really hard to improve on Customer Services and sorry we've missed the mark on this. I can see that this order number was delivered on 24th February. Are you able to confirm you have received? Kind Regards, Emma - ENSC

MM

Maryjo Mcgucken

3 years ago

No, I have not received any of my orders

Dyddiad y pryniant: 30/01/2023

1

TK

Tracy K.

Dilyswyd gan Feefo

Texas

3 years ago

What Tracy K. said about The Edinburgh Natural Skincare Company:

I love the product. It smells wonderful and really helps with my dry hands and arms. The metal box is a great way to store the bar and carry it in my purse! Is has a delicate scent that doesn't...

Emma

The Edinburgh Natural Skincare Company

3 years ago

That's great to hear that you love your Symmetry hand cream bar. Thanks so much for leaving a review and shopping with Edinburgh Natural Skincare Company! Kind Regards, Emma - ENSC

Dyddiad y pryniant: 02/02/2023

0

PJ

Patricia Jump

Dilyswyd gan Feefo

3 years ago

What Patricia Jump said about The Edinburgh Natural Skincare Company:

Still have not received my purchase.

Emma

The Edinburgh Natural Skincare Company

3 years ago

We're really sorry you've not received your order as yet. From your tracking number, this is currently in Chicago with Customs. Please let me know if you'd like any further information. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 01/02/2023

0

SP

Sue Pond

Dilyswyd gan Feefo

Nunda, South Dakota

3 years ago

What Sue Pond said about The Edinburgh Natural Skincare Company:

I can’t say, as I have not recieved my hand cream bar yet!

I will be glad to review when I finally get my order!

Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Thanks for your message, I have your order number and will keep an eye on tracking for you. Kind Regards, Emma - ENSC

SP

Sue Pond

3 years ago

Still haven’t recieved my order, where is this shipped from?

Emma

The Edinburgh Natural Skincare Company

3 years ago

Thanks for contacting, I can see that your order is currently with Customs in Chicago. This is outwith our control as it has left the UK but I will keep tracking your order. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 04/02/2023

0

JA

Jenniffer Abrahamsen

Dilyswyd gan Feefo

3 years ago

What Jenniffer Abrahamsen said about The Edinburgh Natural Skincare Company:

would be nice to give a review on an actual product

Can't review something you have yet to receive. My review might change once I receive the product I paid for.

Emma

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that there's been a delay in you receiving your order. The delay was due to your parcel being held in Customs in Chicago. Your parcel is now in transit looking at your tracking information. Please do let me know if you require anything further. Kind Regards, Emma - ENSC

Dyddiad y pryniant: 31/01/2023

0

NN

Neil Nelson

Dilyswyd gan Feefo

3 years ago

What Neil Nelson said about The Edinburgh Natural Skincare Company:

My wife loves the perfume oil and hand lotion bar!

Kept me updated as to my order’s delivery. My wife received the package this past Tuesday.

Emma

The Edinburgh Natural Skincare Company

3 years ago

Really lovely to hear your feedback, great to know that your wife loves Luxury No.1 Perfume. We love it too! Thanks for your review and for shopping with Edinburgh Natural Skincare Company. Kind Regards, Emma

Product reviews

Dyddiad y pryniant: 01/02/2023

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Speedy service.

Eco friendly

Emma

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your review for Edinburgh Natural Skincare Company and we hope you love your Queen Bee hand cream! Kind Regards, Emma - ENSC

Dyddiad y pryniant: 11/02/2023

0

CJ

Claire Justice

Dilyswyd gan Feefo

3 years ago

What Claire Justice said about The Edinburgh Natural Skincare Company:

Excellent service, marvellous products

Emma

The Edinburgh Natural Skincare Company

3 years ago

Thanks so much for your review of Edinburgh Natural Skincare Company and your hemp cleanser, we really appreciate it! Kind Regards, Emma - ENSC

Product reviews

Dyddiad y pryniant: 11/02/2023

0

The Edinburgh Natural Skincare Company Adolygiadau

New! 3 Luxury Hand Cream Bars Mixed FragranceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

New! 3 Luxury Hand Cream Bars Mixed FragranceMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Virgin Organic Hemp Seed Oil Super CleanserMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Jekyll & Hyde Natural Beard BalmMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

3 x Luxury Cold Processed Soap Bars ? Bundle 4Mwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchI received most of my order except for this Bundle. I have written Customer Service twice with no response. I would like to know if these have been shipped from my Dec 2 order.

Symmetry 10ml Rollerball Travel Mini Botanical Perfume OilMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Eternal Botanical Perfume Oil 10ml RollerballMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Golden Rosewood 10ml Rollerball Travel Mini Botanical Perfume OilMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

Luxury No.1 Perfume Oil Gift SetMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchMy wife really loves the perfume oil set. She was delighted with the Scent. It being made in Scotland only added to her delight!

NEW! Symmetry Hand Cream BarMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchMy wife really likes the hand cream bar, several of her friends have asked about it. The tin only adds to the interest of her friends

Virgin Organic Hemp Seed Oil Super CleanserMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrch

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?